AVOID - AVOID - AVOID - AVOID - AVOID - AVOID - AVOID
After 9 mos. of using their service (unlimited auto bill)... I woke up one morning 02/01/10 and they had given my phone number to someone else and deactivated my phone! So all my calls were going to someone else!
I spent over 6 hours on the phone trying to get the issue resolved.
After about an hour they finally admitted they had erred in reassigning my number to someone else. And they indicated they would give me my number back... but... they could only do so... if... if drove 500 miles from Dallas (where I was located to St. Louis) to return to my original area code, so they could reactivate my phone in that area code. In the meantime... I would not be able to receive any of my calls - business calls, or personal calls.
Let me repeat that...
I could not receive any of my calls, until I return to St. Louis a month from now!!!
After 2 days of talking with innumerable customer service folks and their supervisors, their Phillipines group referred me to their affiliate TracFone's customer service unit in Miami. They were a bit better, and ultimately reported they would have my number back to me and reactivated on my phone in "24-48" hours. 24 hrs later I called them back in Miami, and they told me that they were unable to obtain my number from Verizon - that Verizon had "confiscated" my number and would not release it to be returned to me. As you may know they use Verizon's network system. I assume Verizon does that to avoid legal risk over a disputed number - who knows why?
They finally reactivated my phone with a new number - which is a huge inconvenience and impediment to conducting my business.
No doubt I'll be moving back to my original carrier - ATT, after this abuse by TracFone / ST and Verizon!
Need I say more...
- Re: AVOID - AVOID - AVOID - AVOID - AVOID - AVOID - AVOID by Menno
- Re: STATUS UPDATE - AVOID - AVOID - AVOID - AVOID - AVOID - AVOID - AVOID by gradofan