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AVOID - AVOID - AVOID - AVOID - AVOID - AVOID - AVOID

gradofan

Feb 2, 2010, 9:12 PM
My advice is to avoid ST.Com "like the plague!!!" Straighttalk.com is a TracFone affiliate.

After 9 mos. of using their service (unlimited auto bill)... I woke up one morning 02/01/10 and they had given my phone number to someone else and deactivated my phone! So all my calls were going to someone else!

I spent over 6 hours on the phone trying to get the issue resolved.

After about an hour they finally admitted they had erred in reassigning my number to someone else. And they indicated they would give me my number back... but... they could only do so... if... if drove 500 miles from Dallas (where I was located to St. Louis) to return to my original area code, so they could reactivate my phone in that area code. In the meantime... I ...
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Menno

Feb 3, 2010, 1:25 AM
verizon most likely had little to do with this. The number is a "verizon" number that was purchased by straight talk. In active numbers go into a general pool and are taken as needed. If they marked your phone as "inactive" and verizon handed it out, there is pretty much nothing that can be done. It's like canceling your service with att and not porting your number, and then trying to get it back 6 months later.
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gradofan

Feb 18, 2010, 5:43 PM
A STATUS UPDATE...

At long last... after 18 days of hell... I finally have recovered my original number, and my phone has been reactivated!!!

A great customer service rep in the Miami office of TracFone (not StTalk.com) diligently worked with Verizon for two weeks to recover my number. She was great... and... never, never, never gave up... until she recovered it, and reactivated by phone with the original number.

My comments above stand - DO NOT USE StTalk.com's service, unless you can afford to experience what I experienced!

But... if you do... make sure you get to the customer service management team of TracFone's Miami office - don't spend even 1 minute on the phone with the StTalk.com customer service team - they have no idea...
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