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Deleting Voicemail from a landline

veegee2

Jul 31, 2007, 1:28 PM
I just got a prepaid Tracfone which is my first cell phone. It is a Motorola C139.

I have been getting voicemail messages from people I do not know. I want to know how I can delete these voicemail messages using my landline so that it doesn't cost me Tracfone minutes.

When I listen to the voicemail messages using my landline, I am not given the option to delete them or even to save them. It just goes directly from one message to the next until they are all played and then returns to an options menu. I cannot find this information in my phone manual either and I have been getting no help from emails to Tracfone Customer Service or their Telephone helpline.

I also tried to delete them by going to the
Voicemail Menu on my Tracfone ...
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Yean

Jul 31, 2007, 1:44 PM
Most likely thay have it designed to call from you TracFone, so you can use up your minutes, and buy more.

Keep trying with customer care.
...
veegee2

Jul 31, 2007, 4:13 PM
I found the answer to my own question! It is in the "Personal Options Menu" that can be accessed after all of the voicemail messages are played. There are two options here; 1. "Automatic Playback", which is apparently the default setting and "Normal Playback". When I selected "Normal Playback" I then got the option to Replay, Save, or Delete the message after it was played.
No one at Tracfone mentioned this in the many emails we exchanged or in the 30 minute phone call to a Customer Care Representative.

In fact, there is no mention on their website that you can use a landline phone to listen to your Voicemail Messages. You just dial your cell phone number (making sure your cellphone is turned off) and when you hear your greeting you hit ...
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sengsational

Jan 22, 2009, 4:54 PM
vegee2: You are an asset to the community. People who take the time to answer their own question for the benefit of the group: wonderful.

I googled:
tracfone "voicemail menu"

And got your post. It answered my question in so few seconds that I invested the extra time getting an ID on this site to write this post.

A virtual airtime card to you for your efforts.

--Dale--
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