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TO THE POWERS THAT BE

justshootme

Dec 6, 2006, 3:49 AM
Could we please add to our IVR..The first thing customers should hear is "if you are calling concerning a problem with your handset, please call from a different phone as we cannot trouble shoot your handset if you are actually on it"!!!!!!
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Doc Drilla

Dec 9, 2006, 9:16 AM
**applause** Can I get a witness??? Thank you for pointing that out. I always make the customer call back from an alternate line. If only the person doing our IVR systems can think the same....
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