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Replying to:  US Cellular=Epic Fail by mobilemadness   Jan 25, 2014, 6:05 PM

Re: US Cellular=Epic Fail

by phoniguy    Jan 25, 2014, 11:09 PM

Their new billing system is truly an epic nightmare. The last month we were customers of US Cellular, we were billed twice in the same month. When they skipped a month of sending a statement, later last year, we paid anyway to keep our billing normal. However, we were billed twice anyway, and when we called customer care they could not tell us why nor did they do anything to correct the issue. When we went in the store we got the same results. It would be one thing if the new billing system made a mistake and they were willing it make it right, but they refused to make it right. So, we left like many other people we know did as well.

The last thing US Cellular holds is any value around their customers. I feel bad for their honest employees, which I'm sure they have or they are currently running off. However, I hope the company goes out of business very soon. US Cellular=Epic Fail.

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