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Replying to:  5000 points by phoniguy   Dec 30, 2013, 10:01 PM

Re: 5000 points

by mobilemadness    Dec 31, 2013, 2:22 PM

I have some friends that still work there. They have told me that their jobs are hell. All the company cares about are new lines. They are way, way understaffed and have absolutely no plans to hire more help. They want to condition customers to accept and get used to waiting 2 to 3 hours before being helped. Current employees are quitting left and right due to the deplorable work environment. From what friends have told me, instead of the company working to prevent their current staff from quitting, they are actually taking the opposite route and threatening current staff that if they don't hit numbers, look at exiting the company in 2014. It's motivation by fear even though they claim that's inspiration. Apparently employees aren't quitting fast enough for them, so they are trying to help speed it up. Add to it all the problems that came about from their joke of a billing system and you have an inept company ran by idiots. I'll be surprised if the company survives through 2014. I don't see why customers would put up with all their mishaps when there are other choices for providers out there.

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