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Top message: State of US Cellular by holycow12
Replying to: Re: State of US Cellular by maxymax
Your completely right!!! I was hired 3 weeks ago from the first day I could see that it was horrible! I thought to my self OK OK you have dealt with mad people before. But these people are beyond mad they are irate. I have been through system changes before with my last job and there were a few flaws when it first came out but we all did the work around for them and than after a month or so all the kinks were ironed out. But since this came out about 6 months ago and there is still problems every single day and the system is beyond slow. Customers are waiting hours on end to pay a bill or trobbleshoot a phone. People would come in and than sit down wait anywhere from 20 to one hour and finally just leave. All those people might as well be going to another service. I can tell you right now I wouldn't wait more than 5 mins to pay a bill. Not to mention that their auto pay and online pay still does not work. And the company can not hold down anyone to work there because it is just plane awful! I tried and tried to see the good side of the company and try to enjoy the people that work there and a few are very nice and that's great but the mangment was horrible the store manager had no clue what to do or how to work the system. The sales manager does everything he can not to work. The phone is constantly ringing and no answer. Even the invitory position which is utterly pointless sits back in her office and plays on her phone until she gets to leave. If the company wanted to save money they would eleimate this position all together and make the assoisates stock the very little amounts of product that comes in. Its not hard. Also they way they run their cash register is beyond stupid. With a banking history I know how they should be running it and they shouldnt leave the cash register key in the dawar right next to the damn thing. But hey I don't run the store. Everything could just be a whole lot simpler. At Verizon they have an automated machine just to check your upgrade date and pay your bill. if us cellular is in willing to hire a peron that is dedicated to doing these things in their store than they need to invest in one of these. Also they should have sunk more money into their software systsm company and programmers because I think they went the cheep rout and cut some costs now its hurting them big. The managers and employees need to stop giving money away you really should be more leanaint on that even if the person. is upset you don't see Verizon doing that Sonya... nope... because they want to grow the company not shrink it. It was also a huge mistake to sell off the st. Louis market which is now Verizon's market. Yet us cellular tells its employees to grow the company by making cold calls to local bussness but bit really needs to expand its market to hit more people the pool is dry!!! Market you selves as the company who cares and actually be that company not a company that claims to care and let's down all of its clients. They are also more expencive than Verizon but have worse service and don't offer international anything unlike Verizon o and to even get service outside of there market you are roaming on vetizond towers and using 1x data. So your 599$ phone is now only working as a cheep 20$ flip phone. They offered me free phone and free service as an employee and honestly if rather pay for Verizon service. and coverage.
I honestly tried to give them the benefit of a dough but each day I saw more and more things wrong with the company and the way they do things. I could run the company more afficantly and I only worked there for 3 weeks total. The manager has been there for 18 years ... talk about a dead end job. After seeing how they treat there clients and how they treated me as an employee I do not see much future for them. I don't know if anything can save them they may very well be past the point of no return.
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