From what I've heard from associates, it seems like the company is on the downward slide. Associates seem very stressed at their jobs. I've heard them say their workload has been increasing a lot, but they aren't being compensated for it. Basically their job description now includes business sales, but they aren't paid like how business salespeople were paid in the past. They axed those folks and put the job on the backs of retail salespeople. I heard that many people are either quitting or looking elsewhere for new jobs. I guess I can't blame them. If you make their jobs that miserable, then I wouldn't work for them either. From what I've gathered Mary is only interested in numbers. I've heard their motto is world's best customer service, but all the times I've been in their stores, it's been anything but. Long waiting times, skeleton crews working, etc. What a joke.