Verizon wants all the sales reps to sell ALL Smartphone, if we don’t we get pulled in the back and the manager asks why we just old a basic phone, because reps have to have a high Smartphone mix.

Why reps ask if you want 5 accessories with your phone is because if the sales reps dose not they get pulled in the back and the manager tells them that is not good enough. Because the company marks them up so high that they make a lot off them

Verizon says they want the rep to put the customer in the phone that is right for them but then they change how reps get paid and they make more money if they sell a Smartphone. And almost nothing on basic phones. And if you do sell a basic phone you get pulled in the back by the manager.

Reps make a $25.00 bonus if they get you into a 4g Smartphone from a basic phone.

Verizon wants everyone to go to 4G and no matter how they spin it they are making reps do it. By lowering pay and having the talks with the manager.

People with Basic phones Mangers will not upgrade you early to a basic phone because hey see it as you don’t make us any money as a Smartphone customer. Is see it all the time ill ask a manager if we can upgrade a customer and he always asks what phone they want and if I say basic management say no because they don’t make the company any money, but Verizon says its all about the customer and that is true if they see you with a Smartphone.


This is what a rep has to go over with you when you come in or the manager will pull you in the back office Or at least at my store.

Tablets
Home phone connect
5 accessories
New Lines or Upgrades
Internet cards
Smartphone
MyVerizon Express

We are not allowed to talk about basic phones Because they don’t see them as making the company money