People have every right to "complain" when their pay is being diminished only for the corporation to keep that money in the hands of a few executives. These employees aren't sheep. Happy employees make good employees. Low morale is hard to put a dollar price on. Your talk of wow stories and helping customers may be the US Cellular of old. A new CEO has come in and changed things up. Things aren't the way they were and you should know that with the change in the CEO. Employees realize that the company is charging more for their new plans, so naturally one would think with an increase in revenue, it would filter down to the salespeople. Instead the exact opposite is happening. Higher priced plans in which the company pockets that extra money AND on top of that, cuts employees' commissions to add insult to injury. A double whammy, if you will. If they would have kept the commissions the same, the company would still be bank rolling on the higher priced plans, but that wasn't good enough. I think that's why people are upset.