The company has done nothing if not making retention harder for us to do. We already don't get any payout when selling phones to already migrated customers but now when someone stays with their plan after spending 20 mins explaining the belief project to them we don't get paid either.

The point is our job is to make US Cellular money but US Cellular hasn't given us much to sell. Subpar phones and More expensive plans don't exactly cut it in this industry. Expecting us to gain new buisness when we aren't paid for retaining them doesn't build very good morale. You have to understand that the average associate may get 20 to 30 new lines a month but could get two to three times that many renewals. add on a couple of smartphone or texting packages and you're talking a lot of money.