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The REAL reason U.S. Cellular is number one with Consumer Reports...and its customers!

by jffranco5777    Dec 9, 2010, 2:50 AM

Upon seeing the thread about how U.S.Cellular is number one in a host of categories it really doesn't come as any surprise. This is in the same way its no surprise to the AT&T Customers that their carrier is dead last. The truth of the matter is, is that USC has fantastic Customer Service, both at their call centers and at their stores-at least I can speak for the ones I've been at in the Joliet, Ill area. As a customer the point of my thread is to point out to USC's management that hopefully they can recognize that cutting the pay of their front line people can be VERY DEMORALIZING for the Associates that have helped to bring them this Honor and Success. Sure there are laws of economics and the company is no different than the "Big 4", in that they would like to be as profitable as possible. This recognition for a stellar network and excellent Customer Service will hopefully have the positive impact for new customers that you deserve. But just remember AT&T spent 2 Billion dollars in upgrades and improvements and they are still mired with a failing network... and Customer Service that to put it kindly is inept and lacks greatly in communication between their call center associates and field technicians. So remember USC when its all said and done take care of the people that made you... because 2 billion dollars in hardware alone does not a great company make!

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