I've been employed with US Cellular for almost 7 years, and while i would never say i drank the kool aid, i've always enjoyed working for the company. But lately it seems like all thats being done is expecting more work for less pay. I'm expected not only to help the customers in my store but also i have to maintain my customer contact lists and now have to report to my manager regularly on how to drive more buisness into the store, and taking flyers to area buisnesses to try and pursuade them to hand them out for us. This would all be fine if we had something to offer. Our black friday sale was a joke and while beneficial to some the belief project isn't the amazing industry changing buisness strategy our leadership led us to believe last may.

We are constantly told not to focus on the cost but rather to sell the value of the plans...but isn't value judged at benefit vs cost? I work in one of the companies largest and oldest markets. For us renewals are a way of life. I get a lot of migrations and have even seen some increase in new adds since the launch but the small bump in pay out will not replace the loss of my renewal commisions. I now work for a cell phone carrier but don't get paid when i retain customers and sell them new equipment.

think its time i start looking at the classifieds.