Thank you. Apparently He has not seen the new plans or he would know that the price and minutes are not musch different since the customer is not paying for N/W but customer that are reading this will not even give them a chance because of his post.

I just chalk it up to being disgruntled. Either they didn't get enough coffee, 👀 or someone just doesn't like US Cellular. *shrug* Who knows. I refuse to allow myself to be freaked out over something that will actually benefit our user base. 😁

Okay, who pissed in his post toasties? Yes the single line plans are not as customer friendly as the old ones, however, they are industry competitive. The Family plans are great, and I've already done 6 activations and 8 renewals on them today. We have also done 4 biz shares. Customers are all happy about it. The existing customers who are singles, are staying on the old plans, no problem. Man!
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These plans are great for people in the midwest markets, these plans suck for every other market.

People out here couldn't understand incoming calls were not free in roaming areas but they didnt pay roaming, now we gotta throw "well you get nights and weekends out there and free incoming, but the mobile to mobile only works in the local areas, and its not even all the local, just the digital local areas....

Now its going to be harder for us because these people will walk away not understanding what they are on, and we can't blame them.

hey i heard you left ps whats up.

Oh I hope to god are were not responsible for ensuring front line agent associates have had adequate time and exposure to the plans because if you are, you are useless.

The training involved with such a large scale change should be mandatory through out all distribution channels, including agent. The super special online modules are pitiful to say the least and the accountability is egregious.

And remember to the customer, the individual is the company and if I looked bad then so did U.S. Cellular. Either fire me or improve the process because ultimately it is U.S Cellular that suffers for lack of communication to their retail outlets.

The new plans are cake I have already sold one new plan and have another coming in so don't pl...
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Seriously, we have 5 or 6 different plan brochures, if you are going over "options" with customers you have all counters covered with open maps. I dread going over these things with someone thinking about adding a line to their existing service and then asking "do you have anything else?"

The instructor lead training itself included all channels of the company; Customer service, Retail, Direct, Agent, Telesales, etc. Enough about the training.

Next, you speak of the Total Value not applying to you. If I'm not mistaken the total value is what the company can do for the customer, not what the company can do for you. If you believe that not seeing the customer for 2 years is what you call "my total value" you are greatly mistaken. We are a company that prides itself on customer service. That's not customer service. Customers needs change. Customers will have questions. Customers will need accessories. Customers like to chat. Servicing OUR customers regardless if it benefits you that's customer service that's the D...
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I so wish there was an "applause" icon.

Thank you! 🙂

I totally agree with you. My 7 agent locations have been selling the crap out of these new plans. We don't even show the customer the collateral. We have bundles that we sell and we sell a lot of them....it all depends on how well you qualify the customer and listen to their needs. Our training was okay, but we totally understood why they could not give us more information..AND GOT OVER IT. My managers were in their stores on Sunday to answer any last minute questions and to make sure all the new stuff was out. It is all about perception. If you go into this with a crappy, I hate the world attitude, it is going to make the job a lot more difficult than it should be.

I see you say very little about the training but that is the exact aspect that I am complaining about. The plans are extraneous to my point. It really doesn't not matter what the plans are, with any system there is an optimal way to proceed and my job is to help the customer find it with maximum benefit to the company.

I think the culture of U.S. Cellular finds itself at odds with agent channels. As do other carriers do I would venture to guess. To be quite honest I haven't even been exposed to the Total Value (capitalized) that in itself should speak volumes. This D.O. that you mention I am only exposed to it through reading articles and forums that expose both the negative and positive aspects...Not through the organization who emp...
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The problem is that the parts of the new stuff that we are having problems with were not addressed, and could not be addressed in training. I could and did learn as much about the plans from the brochures as I did from the training classes. The things that are giving us fits, are questions they couldn't answer. That isn't their fault, they shouldn't do the trainings, however, until they know what all the screens look like, what the system is going to react like, that kind of thing. The training was a waste of time, but I appreciate the effort. And the day off. It wasn't too bad. I feel for my parents tomorrow, it's my day off, and I will be hours away and unavailable to fix things. I worked most of our kinks out today, but they won't...
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Actually, on the single line plans you keep the call me minutes and can gain the unlimited night and weekend minutes. With the family plans you can pay for the call me minutes, but gain unlimited night and weekend minutes and unlimited mobile to mobile minutes.

I think the best parts of the plan are the stackable roaming minutes and the fact that the night and weekend and the call me minutes travel. You can buy stackable roaming minutes, which are perfect if you're going on a vacation but don't travel often.

I think this is an awesome change.

Perhaps you can give us doubters the recipe to that Kool-Aid you are drinking so we can all jump on the bandwagon with you.

i like kool aid

its yummy, i got dibs on red!

It's lime. My favorite flavor.

Seriously though, I don't understand why people are freaked out by this.

I've already had customers tell me that they like the family plans.

The plans are much better and work a lot better for people who travel, we will sell a lot of phones, its great for new customers because they might not know what the old plans were like (the new plans like cingular brochures). It will however be a nightmare to go over this with renewing customers, we already had 2 people threaten to leave yesterday, one because they would loose the 10.05 credit on their sharetalk if they renewed on that old plan to get a phone. i just gave them a loaner and hoped that customer service was going to more accomodating than our manager. There are too many stupid people out here that had a hard enough time understanding the older plans that were not as complicated to understand.