i loved uscc but know i dont know?
did uscc just kill the reason to even have a agent?
what is the incentive for a customer to sign up with a $49.95 plan or higher besides minutes?
if someone can answer these questions for me with a legitimate answer please o cause i cant!!!
thanks
what is the incentive for a customer to sign up with a $49.95 plan or higher besides minutes?
if someone can answer these questions for me with a legitimate answer please o cause i cant!!!
thanks
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What are you talking about??? the $49.95 plan hasnt changed in the past ,what- 4 months.
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YEA, PLEASE CLARIFY. i WORK FOR AN AGENT AND THE ONLY PROBLEM I HAVE IS WITH BEING AN AGEN THE NEW PROCESS THAT THE CUSTOMER MUST TALK TO THE C.S. REP THAT SUX. BUT I DON'T UNDERSTAND YOUR QUESTION ABOUT THE 49.95 RATE PLAN!
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Some places give you extra commission if you sell a larger plan, us cellular no longer gives an extra price break on phones at the $50 level that they used to, so it is harder to sell the higher price plan and make more money.
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There is no longer a price break on the phone for signing up on a $49.95/higher plan, and no more free activation on $49.95 sharetalk plans. 😡 That's what he (or she) meant
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Theres noton the $39.95 plan either, And Iv never had a cust. choose his rate plan based on the cost of the phone either have you ?
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And that's probably why they got rid of that extra discount... customers were probably signing up on the higher plan to take advantage of the larger discount and then dropping their plan down in a month or two. I don't think US Cellular has that 6 month rule now under the excellence guarantee.
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no, because we would have been charged back, at least a portion if they did.
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oh, they can change in their 6 months, but we would have gotten a partial chargeback, we have gotten only one, ever.
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As far as I know USC changed the contract with how their paying their agents. We took a cut in commissions like that. Is that what you mean?
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Whatever you are talking about doesnt sound like it applies to everyone, i know nothing about a cut in commission.
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Hasn't happened yet. Wait for Eversest. Things are going to suck BIG time then.
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Yeah my Manager and I were talking about that the other day. Any idea on when those are coming out?
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no idea. it keeps getting pushed back. I have mixed feelings about it though so I'm not sure which I prefer. I'm all for drawing in some new customers (since we've been running the same tired promotion for over 2 years) but not looking forward the slash in commissions.
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So what you are saying is that you have to sell instead of being a order taker. Duh! You pay more for more minutes. How hard is it to sell that. Weak suck! 😢
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It's hard to tell someone they owe you 300 today and their first bill will be $200
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I, as a customer, do NOT want to be sold something. I will not buy if i'm being sold something. I want to buy something, of my own choosing. I want someone there that will answer my questions, truthfully, and leave me alone when i don't want to be bothered. Which is most of the time.
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You ever hear of shopping ON-LINE that way you dont have to deal with people
you dork 😉
you dork 😉
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Oh but of course i have. I do shop online from time to time. People in general don't bother me. It's PUSHY people that bother me. And besides. It's rather hard to try out products beforehand when you buy them online. WIth phones, that is an absolute necessity.
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When I count all the people coming over to me asking for their account number or canceling and paying their ETF with no pause it feels like us cellular is hemorrhaging in this area.
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what i ment was when a customr signs up on the 49.99 they dont get a discount on the phone. like before when you signed up you would get an extra 30.00 of the phone price
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A customer should only get the 49.95 plan IF they need that many more minutes.
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you need to take into account different markets and areas for markets, there are a lot of places where a local plan is out of the question and some places where us cellular does not offer a viable nationwide plan under 49.95
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ok... this new verification system is officially on my nerves, i had to get customer relations to credit back an ETF and activation fees for porting back in, customer service said they would do it, 20 minutes of holdtime later the customer left because it was taking too long and when they came back i asked if everything was taken care of and they said yes but there is a past balance on the old BAN, so i said again "the ETF and the activation fees have been credited back to the customer?" and she said, i cannot tell you that if the customer is not there.
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what is the point of even haveing a agent if all uscc is going to do is restrict them from doing anything! its like yeah you can sell our service but if you have a question on a customers account your screwed because they need to talk to the customer and it just makes me look like i cant do my job. What would be the reason for a customer to even come into a store i know that most of my customers dont like talking to C.S on the phone, they would rather come in and talk to a person.
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Yeah we lost a talk tracker customer because they wanted us to verify his id for us to get his balance and the guy helping him said that since he didn't have his id cust. serv. wouldn't even give us his balance so he could upgrade to a better phone.
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The point of agents is the realization that a company cannot operate smoothly that large, all the bigger cell phone companies have more agents than corporate locations because it is cheaper for them to pay higher commission for someone else to decide if they are going to give insurance, overtime, and even minimum wage. If these companies could manage themselves better there would never be agents, but this is not the case, so it is not of consequence to them to make things harder for agents. I have had double the cancel requests and requests for ban numbers (most likeley porting out) than new sales and renewals this month, for the entire place. Whatever us cellular is doing, it really just hurts them more than it will ever hurt us.
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