USCC EMPLOYEES
I would like to know how anybody that works for this company can be displeased. I am a member of the St. Louis Launch team and this company has been great!!!! The DO is really moving in the right direction. To hear you guys that are current employees downtalk this organization really makes me feel that you guys don't care about anyone or anything but yourselves. So I am tired of hearing this company is crap, because when you look at the facts this company does everthing to share profits and knowledge about the industry with its employees. And I would like any customers to check out cosumerreports.com. This explains why I feel so strongly about my organization.
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I like the company, however I do agree at times we move slowly, and i mean turtles screw faster than we can launch a phone. But I also understand the whys. Once your around a while you will see what I mean. Yes USCC is probably one of the best companies to work for. But sometimes you have to question what is taking so long...... 😎
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TechGuy01 said:
I like the company, however I do agree at times we move slowly, and i mean turtles screw faster than we can launch a phone. But I also understand the whys. Once your around a while you will see what I mean. Yes USCC is probably one of the best companies to work for. But sometimes you have to question what is taking so long...... 😎
You are correct, my son. I said it before, I'll say it again. The phone testers should get paid by production ( ie. phones released to the general public for sale ) rather than by the hour. That'd make a few anal sphincters oscillate a little faster.
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lol, Piece rate, its a sound concept. However I still have to stand behind the testing. Although extremey anal it has the lowest failure rate of any company I have seen. Also the fact that we fix phones in most retail stores is a huge plus. (except the fact I have to fix them all) I would say my biggest beef are the customers who insist they never drop their phone, or worse yet ahnd me their phone and tell me that they dropped it in their toliet after I am holding it..... 😳
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"It never touched water"
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"well i did drop it in a pool 6 months ago but it worked fine after that"
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"well yesterday i was talking on it in the rain"
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"you said water, i dropped it in my coffee, thats not water"
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"you mean leaving it on the bathroom counter while i shower is bad?"
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"well i did drop it in a pool 6 months ago but it worked fine after that"
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"well yesterday i was talking on it in the rain"
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"you said water, i dropped it in my coffee, thats not water"
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"you mean leaving it on the bathroom counter while i shower is bad?"
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My favorites was the customer who spilled guava juice all over her phone and it was sticky so she, "put it under the water to wash off the juice." Or the one who spilled coffee on it, and then put it in the freezer to dry it out.
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You would not believe how many people drop their cell phone in the toilet! Hahahaha! It's very hard to keep a straight face when they tell me.
I sometimes HAVE to ask them, "How the heck did that happen?!" I haven't received a good answer yet.
Too funny....unless they don't have Signal insurance. More than 50% do not. Ouch.
I sometimes HAVE to ask them, "How the heck did that happen?!" I haven't received a good answer yet.
Too funny....unless they don't have Signal insurance. More than 50% do not. Ouch.
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maine_phoneguy said:
You would not believe how many people drop their cell phone in the toilet! Hahahaha! It's very hard to keep a straight face when they tell me.
I sometimes HAVE to ask them, "How the heck did that happen?!" I haven't received a good answer yet.
Too funny....unless they don't have Signal insurance. More than 50% do not. Ouch.
Alright. Here's your "good" answer. In this scenario, a guy has his cell in his shirt pocket. When he's done with the main part of his agenda but still has some "paper work" to do, he leans over the bowl a little too steeply and voila, SPLASH !!!! I've dropped my phone out of my shirt pocket a number of times. Luckilly it was never in the throne.
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Sounds like there are a couple of techs on this thread. I need help with my 6019i. Ever since i opened the package, i was inside the local Wal-Mart store where there was a U.S. Cellular owned Kiosk. (Not a reseller or agent, a U.S. Cellular Kiosk) Anyway, I opened it and the rep programed it and i took it home. I was playing with it and it double keyed (in other words i typed a number, say 5, and it went 55.) i didn't think anything of it until i noticed it happening alot. By the time it irritated me a month and half had gone by so i called the rep, he said it was likely that i had dropped it or gotten in moist... At this point i was being really protective and had yet to do anything like that to my phone. He told me to bring it in. I did an...
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when an audiovox gets wet they do that, when a phone with keys like that it is because they get stuck under the frame of the phone, if he took the faceplate off that probably did more for it than the compressed air, especially since you say it did that from the start, but if something was in there it was causing the key to double hit the pad.
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it still does it, I have gotten to the point i am just patiently waiting for the 6255 and am going to pay full price to get rid of it. Not impressed with the 6019 anyway. Great reception though.
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ok but if we paid the guys on how many phones they tested then testing quality plummits. so do you want good phones that could be outdated or trendy phones that don't work?
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I understand your point and I agree with you but testing can only stop 1/10th of problems, the other 9/10ths are caused by mass production and those 10 year olds who do Quality assurance at the manufacturing end. If testing was so great, if our testing was so great how do you explain the 8500, 3100, T731, V810, LX5550, V265, V262, V710, 8910?
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I explain it at this, they dont test enough and they dont test in real world conditions. Alls they test for are software and functionality.
the 8500 - bad trace that went bad usually after 6 months
3100 - no explantaion other than its lg
T731 - Software issues came up when uscc upgraded their network.
v810 - system connector. no real explanation as its the same on all motorolas this is the only one to have real issues.
LX5550 - again the only real problem is its lg
v262/265 - simple production error easily remedied replacemetn speaker/mic's shoudl be available at any repair center at no cost. faulty testing procedures.
v710 - have not run into any issues other than al motorolas have a text messaging issue that there is software upg...
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the 8500 - bad trace that went bad usually after 6 months
3100 - no explantaion other than its lg
T731 - Software issues came up when uscc upgraded their network.
v810 - system connector. no real explanation as its the same on all motorolas this is the only one to have real issues.
LX5550 - again the only real problem is its lg
v262/265 - simple production error easily remedied replacemetn speaker/mic's shoudl be available at any repair center at no cost. faulty testing procedures.
v710 - have not run into any issues other than al motorolas have a text messaging issue that there is software upg...
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the difference in batches of phones to different markets really looks incredibly different since LG's out-perform any other phone out here, which is why im upset we have an over-priced camera and a PTT-only phone. to the 710's, besides the battery life is horrible, half of them have problems with signal strength and the other half decide to stop turning on, and motorola usually replaces them, instead of repairing them.
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That is amazing here the 6100 is terrible and teh 710 outpreforms any other phone we carry for signal strength and overall preformance. The battery life I will give you the 710 lasts a day if your lucky. I recommend the extended life battery to a lot of people. But I havent seen any of the other issues. So far all 2 of the PTT phones we carry seem a little sketchy. I am not convinced on those yet.
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the 4750 is junk for reception. i get my customers into the kx444 havent had one back yet!
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I haven't heard anyone really complain about working for uscc, just people complaining about phones, they are crybabies i know, but the first time (not 100th) they brought it up they had a point.
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i am an employee as well, and i totally agree. it is a great company but i guess the reasons are better known to the testers than us. us cellullar does not test their own equipment. manufacturers send them to third party companies who test them on our behalf so it is them who are slow about it. i wish we tested our own we could be a little faster about putting them out.
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there is nothing wrong with actually liking your job and what you do! i am in the same boat as you. testing is an important part of releasing new equipment. you have a small advantage in that you are in a new market that just launched with a kick a$$ promotion and great phone prices. there is excitement among customers about a new product. our customers want to know why VZW or Cigular have all these phones and we have had the same 10 phones for the last 8+ months. it gets a little annoying. long story short...great company, testing is the right thing to do we are all just impatient! 😁
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I used to QA for boeing, If i had to deal with these people in that job it would suck. "how long has it been since you released a new plane?! we want a new one now! stop testing them first!"
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alejandro said:
I used to QA for boeing, If i had to deal with these people in that job it would suck. "how long has it been since you released a new plane?! we want a new one now! stop testing them first!"
That's the worst analogy I've ever heard.
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alejandro said:
analogies are all about hyperbole. deal with it sally.
Love ya.
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You know.. If you were an exclusive agent then you wouldn't be all 😁 about anything.. we are the #1 most under-paid associates.. and We never get what we're supposed to have when it's meant to be in the store. I work near the main office.. and I've only been there 3 times.. in the past 2 yrs.
But I do have to admit for customer service in my store we are #1. and for uscc is concerned they know that they have great plans for their customers..
But I do have to admit for customer service in my store we are #1. and for uscc is concerned they know that they have great plans for their customers..
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