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I'm gonna cancel!

sprintluv

Dec 13, 2007, 6:23 PM
So I could cancel my contract and then turn around and sign up for sero? Been with them 10yrs so I figure I earned sero.
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sprintluv

Dec 13, 2007, 6:29 PM
With the new EFT's I could cancel my contract and then turn around and sign up for sero? Been with them 10yrs so I figure I earned sero.
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sprint_2007

Dec 13, 2007, 6:49 PM
I heard that new ETF's dont take place till '08. If you plan on calling in, no offense but expect the run-around 😛
We can only apply that for new or existing customers out of contract
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sprintluv

Dec 13, 2007, 7:00 PM
I'd be new if I cancel, then renew right?
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sprint_2007

Dec 13, 2007, 7:21 PM
It aint as easy as it sounds...are you still under contract?
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sprintluv

Dec 13, 2007, 7:26 PM
yeah I'am under contract but if i cancel because of the eft,s then I'd be a new costumer
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snang

Dec 14, 2007, 1:47 AM
Costumer? Dressed as what? A cheapskate?

If you want to cancel and lose your number just so you don't have to pay full price for the services you're using, yes. Go ahead, cancel, pay the ETF, and sign up for SERO.

Brilliant.
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jck472

Dec 14, 2007, 8:18 PM
what is SERO
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Ceriph01

Jan 1, 2008, 1:28 AM
sprint employee refferal program, but you have to have a corporate e-mail address and employess are alowed I think it's three a year but I am not sure I work for a vendor center and these are the plans we get, there sweet but I think it sucks that 3rd party stores get better plans. 3000 min, unl data, unl text, roaming n&w at 7 plus $10 reacuring credit for downloads for like $40 a month
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jck472

Dec 14, 2007, 8:17 PM
Apply what? I just spoke with the retention department and they assured me I can cancel with out any fees
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ac4321

Dec 14, 2007, 12:38 PM
SERO= Sprint Employee Referrel Offer.

They had it open for most of 2007 to any new subscriber, but closed that in October.

It's not something you "earn" or are entitled to, it's something employees are given as a benefit to offer to friends and family...

Even with it being closed to all comers, people still get on the program, but it's not an entitlement.
😛
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jrfdsf

Dec 14, 2007, 4:54 PM
Here is yet one more example of why Sprint is struggling so much these days. Just look at the folks who are their customers. It seems like everybody who does this sort of thing has put the word out that Sprint is the company to do it to.
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captainplooky

Dec 14, 2007, 5:09 PM

Just look at the folks who are their customers.


Yes, let's do, but while we do, we must be sure to turn a blind eye to our own glaring inadequacies.

I have yet to receive a satisfactory answer to this questions in regards to SERO.


How is it two people in the same area can have a difference of over 40% in price for the same plan and features?
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jrfdsf

Dec 14, 2007, 5:13 PM
captainplooky said:

Just look at the folks who are their customers.


Yes, let's do, but while we do, we must be sure to turn a blind eye to our own glaring inadequacies.

I have yet to receive a satisfactory answer to this questions in regards to SERO.


How is it two people in the same area can have a difference of over 40% in price for the same plan and features?


I actually thought you're idea for him was pretty good. He sounds like someone who is trying to pull one over on Sprint to me, and Sprint has enough of those kinda folks already.
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captainplooky

Dec 14, 2007, 5:44 PM
Could you please explain how trying to get a better deal while operating within the confines of the contract is a bad idea for a consumer.

If he pays the ETF or if the representative changes his plan for him, either way he has operated within the confines of the contract and the arrogance and incrimination you feel toward him and others like him is not warranted or justified in the least.

I'll never understand this mindset that someone who pays an ETF as part of the contract is breaking the contract somehow.

I also don't blame you failing to answer my other question, as there is no credible answer I believe.


How is it two people in the same area can have a difference of over 40% in price for the same plan and featur
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jrfdsf

Dec 14, 2007, 6:09 PM
captainplooky said:
Could you please explain how trying to get a better deal while operating within the confines of the contract is a bad idea for a consumer.


He isn't talking about operating within the confines of his contract, he's talking about canceling his contract, then re-subscribing to get a better deal he would otherwise not be eligible for.

And I'm sure he won't be telling Sprint his intentions when he does so, either.

As I said, your idea is better, and more honest.

captainplooky said:

If he pays the ETF or if the representative changes his plan for him, either way he has operated within the confines of the contract and the arrogance and incrimination you feel towa
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captainplooky

Dec 14, 2007, 6:46 PM

He isn't talking about operating within the confines of his contract, he's talking about canceling his contract, then re-subscribing to get a better deal he would otherwise not be eligible for.


A better deal - which he is not currently eligible for under his current contract.

Once his current contract has expired or is dissolved per the terms of the agreement - his previous obligations and eligibilities become a moot point.

Also, I would like to point out, that claiming someone who pays an ETF to end their contract can not possibly be leaving under "false pretenses" as you claim.

Unless I'm mistaken, Sprint doesn't try to dictate the reasons you can or can not terminate your contract.

Assigning y...
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jrfdsf

Dec 14, 2007, 7:41 PM
captainplooky said:

He isn't talking about operating within the confines of his contract, he's talking about canceling his contract, then re-subscribing to get a better deal he would otherwise not be eligible for.


A better deal - which he is not currently eligible for under his current contract.

Once his current contract has expired or is dissolved per the terms of the agreement - his previous obligations and eligibilities become a moot point.


Sprint and other companies always ask why you are leaving. Do you honestly think he's going to tell them that he's canceling so he can come back and get a better deal? I think not.

captainplooky said:

Also,
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overlord_eric

Dec 14, 2007, 6:10 PM
One knows someone that works for sprint and one does not.....Hence the employee refferal plan
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captainplooky

Dec 14, 2007, 6:36 PM
Actually that is not accurate.

Sprint allowed the exploitation of the program and even began offering up email address in the public domain for people who were not expressly referred by someone who works for sprint.

Try again.
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overlord_eric

Dec 14, 2007, 6:51 PM
Sprint did or a rep did? And that dosnt even matter as far as im concerned if your willing to pay the etf to get the sero plan go for it. But I for one would not be the rep to waive that etf so you you could commit phantom churn.
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captainplooky

Dec 14, 2007, 6:59 PM
Sprint did.

They released a few email addresses and even extended the program, all the while knowing it was being exploited. My understanding is they were just happy with the influx of customers.


But I for one would not be the rep to waive that etf so you you could commit phantom churn.

Though I don't agree with the ETF as setup currently in principle, I agree with you.

That's why I suggested making it clear to the rep that he was interested in SERO and that the rep could possibly modify his current plan or put him on one similar to SERO but not SERO by name.
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overlord_eric

Dec 14, 2007, 7:07 PM
I dont really understand the contract model either, if these mvno can do it for unlim serv for 50$ or so a month with no contract why cant everyone. The consumer may have to deal with eating the cost of the devices upfront but in the long run I think it would drive competition and lower monthly plans.
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telesales

Jan 1, 2008, 12:08 PM
well, do you actually know a sprint employee who can refer you? Because sero is only available for those customers who are REFERRED by SPRINT EMPLOYEES. And some of the features of the sero actually depends on promotions. Like the unlimited text messaging which expired 12/31/07. It's not available to all customers because not all customers know a sprint employee who can refer them. In terms of the charges, well, maybe they offered it at a lower cost for promotional purposes. If you are about to convince someone outside sprint to port to sprint, you should offer them a better deal right? Just a thought. Or maybe, it's just like, you get a discount because you know someone from sprint.
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captainplooky

Dec 14, 2007, 4:42 PM
What you can do is contact Sprint and inform them you are interested in canceling your contract and they should transfer you to retentions. You can also try contacting the Retentions department directly.

When speaking to the rep, you are currently deciding between canceling Sprint out right for another carrier or possibly coming back for SERO.

Make it clear to the rep that you know you can sign up for SERO yourself via the website if you wanted to once you canceled or ported your number to a temp phone.

The representative might not be able to give you the SERO plan by name, however they can add the same features SERO has to another plan if they wanted.

I have friends who have done exactly this.

I'd crunch some numbers thoug...
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wombough

Dec 15, 2007, 6:59 AM
another of the I earned something for being a customer for XX amount of time. Damn what ******* ********. Fill in the blank.
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snang

Dec 15, 2007, 1:55 PM
That's how it works...

"I earned free stuff for paying you for the services you provided me."
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