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Dec 29, 2003, 6:32 PM

Sprint's customer service - another horror story

i have had really bad experiences with sprint's customer service. please dont argue that some xyz company has worse customer service than sprint. that doesnt make sprint any holier. read on if u feel like hearing somebody crib...

* i have NEVER reached a rep without being on hold forever. and if i'm calling with a grievance, the rep i 1st reach is not able to help me i'm being transferred to another rep - which involes more hold time, and so on and on. more than once, a rep has asked me if she could put me on hold, and before even i could respond no, she put me on hold anyway.
* i always call them using *2 from my cellphone. in my opinion, it is very unfair to charge airtime for talking to customer service. given their average hold time,...
12 replies
Big Daddy

Jan 5, 2004, 11:55 AM

Needing help...

Are they any Sprint reps that work in OKC here?

Jan 5, 2004, 6:42 AM

samsung matrix phone and the t608

any onr think the 608 will go up in value as the matrix one? there going for around 800+ now . They also made 10,000 of those also.
he 608 is going for well over 300 now and going up with every oner sold. DAVID

Jan 4, 2004, 5:23 PM

advice, need new sprint device; i500 vs. treo 600

I need to know in comaprison woth OS's phone capability form factor weight size, which would be better. don't care about mp3 or camera just internet which has better browser? any of thr OS's updatable? also display accuracy is important color is teh focus cause i do art work and i need to show over the internet; SD a\slot not important.

Jan 3, 2004, 9:33 PM

new to VIsion. thanks for help

i'm completely new to Vision so please excuse my ignorance... but i found an app/site that lets me upload jpg's to my phone (at - the focus uploader) ... can i upload any jpg image to use as a screensave using this app/site? if so, what are the dimension / size limitations? any help is appreciated... thanks in advance.


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Tea Dez

Jan 3, 2004, 4:18 AM

Got Ready Link??

Hey Folks!

Just wondering if anyone in here as the Sanyo 7200 (aka RL2000). I love the way this phone looks (plus it's a Sanyo...oh those Sanyos... Very Happy ) So I wanted to know is it worth me leaving At&t for. I had Sprint before but I left because of their CS and prices. I am thinking of coming back "home" to them but I see they are still rolling out new things so I am trying to wait and see what else they have up their sleeves. Another reason I am comtemplating leaving At&t is Sprint's RL service...but is it any good? I am not liking the $15 extra charge just to use it though Mad I think they should create plans with the RL included like Nextel does with it's plans. Anyway any info would be appreciated...especially from a Sprint rep Wink ...

Dec 5, 2003, 9:29 PM

Hitachi p300

I am kinda new to the whole Sprint cell phone thing, can anyone tell me how they like the p300? Specifically I was wondering about the RF of the phn in comparison to a Sanyo 4700.

And what about the speakerphone? Is it sufficiently loud and clear?

I am a novice user and was wondering since the phone specs say it operates at 1900 mhz does that mean that it will not pick up an analog signal? Embarassed


Mright123 Very Happy
2 replies

Dec 10, 2003, 5:22 PM

Help! Need Advice

I have been a SPCS customer in San Antonio for 4 years. I am
currently in a 2 year agreement which ends on 2/18/04, according to
the website. I have 2 phones: LG5350 and Samsung 8500. My current
plan is:

500 Anytime Shared Minutes
Unlimited Nights and Weekends 9pm-7am
Unlimited PCS to PCS on both phones
Equipment replacement on both phones
Roadside rescue
No Vision at this time
Approx. $100/month

My wife and I are wanting to both upgrade to the Sanyo VM4500/5500 RL
phones so that we can use the RL, Camera, and Video. Is there any way
that I can get a deal from Sprint so that I do not have to pay full
price on both of these phones? I have contemplated contacting
retention with the threat of switching to Verizon, but I...
2 replies

Dec 25, 2003, 8:29 PM

New plans after the holidays?

Does anyone have any idea how the current plans for new customers are going to change after the holidays? I hope 7pm Nights and Weekends and PCS to PCS are here to stay as options.
2 replies

Dec 31, 2003, 1:04 PM


Hello Mobile Phone friends.

Hope you can help. I'm currently a T-Mobile Customer, but wanting to switch over too Sprint, Manly for the 3G Network, and the new Ready Link service and the new Mobi TV. I currently have the Nokia 3650, love the Phone, it's more like a PDA. I'm interested in the Sanyo SCP-5500 / VM4500. I know I will loose some of the features I came too love on my 3650, like Blue tooth, Infrared, standard 16 MB +. I enjoy loading software / applications and I'm not sure if the SCP-5500 can handle the task, can anyone give me a few details on Memory capabilities for this unit, also does the SCP-5500 have a Real-One player, I know it takes Videos like my 3650 and has a Move Light and Flash as my 3650 does not, can you send the...
2 replies

Dec 30, 2003, 12:14 PM

new cell phones!

Smiledoes anyone know what cell phones are going to released in jan?!

Dec 19, 2003, 8:03 PM

Stay away from Sprint. Read this horror story.

Bought a family plan with two phones at a local Sprint store. All was OK until one phone developed intermittent problems (powered off - stayed off even when plugged in to ac adapter). Sprint store tested and said was fine. Two days later it was dead. Yes it was an intermittent problem, but I didn't buy an intermittent cell plan! Since they could not recreate the problem - they said they could not replace it. Even though the phone was under warranty. So I had a family plan that I could not use unless I bought another phone from them. Not right. Just replace the darn phone and everyone would be happy. But that would be too easy for Sprint.

Cust service is extremely slow (try to call customer service instead of the sales line. If you're not ...
36 replies

Dec 26, 2003, 12:35 PM

LNP police

Mad what i cannot understand is why people would stay w/ a compant period if they do not liike the service .i have friends who work for SPRINT,CINGULAR ,AWS and Verizon.threy speak to so many people who ,"you guys sick " or " i hope you go out of business" really what do these people think. i mean cancel then.yippe your gone maybe if customers would learn to read and add or PAY ATTENTION to whats being said they may not end up w/ huge bills then call customre care to whine and hoo.its the customres fault 70 -80 % of the time .suck it up.stop complaining.people in this country as far a consumers have gotten this" customres always right" in their head so much that the mistakes they make are irreleveant they want somethinfore nothing or...

Dec 25, 2003, 10:12 PM

Think twice about Sprint PCS & take the LEAP of FAITH like they say.

I have been a long time Sprint PCS customer but this year has totally been nothing but problems that range from system problems to basic account information that it seems i spend more time talking to them on the phone than anything else. Despite all the problems i was trying to give them the benefit of the doubt and actually considered remaining a customer but the last straw came when no one could give me the exact date of when my contract expires. I called and talked to about 6 diff people and spend a long time on the phone with them and each one gave me a diff date of expiration. Even when i showed up to the Sprint PCS store i was yet given a 7th diff date of expiration! How diff can that be? Don't they all have the same info? Anyhow...

Dec 23, 2003, 12:57 AM

Wireless Service Off of Sprint's Network??

Does anyone have any good answers or experience with Sprint off network? Specifically I am referring to going north of Green Bay, WI where Sprints network ends. The reason I ask is that previously I have had service with AT&T and Cingular and their TDMA networks had coverage or roaming coverage in most areas where I travel. With Sprint, Sanyo 4900 latest PRL, I get spotty at best coverage where I previously had near perfect coverage on previous carriers. Even when I get coverage if I am driving I am prone to frequent drop-offs. I have contacted Sprint sales and engineering and they claim the 4900 is their best so far. I do love Sprints on-network coverage and call handling but the phone seems subpar off network. I spend about 4 to 5 w...
4 replies

Dec 18, 2003, 11:06 PM

Best Signel Strengh phone from sprint

Which of sprints phones has the best signel str? Right know I have the Sanyo SCP -6400 (slim phone) and it has the best signel str of any sprint phone I've used so far but I want a color one now (and I refuse to by samsung after the A460 issue) I'm looking at the Sanyo VM4500.
5 replies

Dec 10, 2003, 7:38 PM

nokia 3588i

question for anyone who owns a sprint nokia 3588i!
how do you like the phone? if anyone of you knows, how is it different from the old red 3585i? i used to own a 3585i and occasionally it used to 'restart' on me without any known warning (it used to be patched up with the latest firmware/PRL updates)
i am eligible for up to $150 towards a new sprint phone being that i've been with sprint 4ever.

if you ever ran accross such a phone let me know how it stands up...i got 2000 shared mins between 3 phones for $85 with nights&weekends starting @ 7.00 P.M (3000 mins weekends) + unlimited vision

i'm aware nokias are not vision enabled but i can live with that.

if you don't like the nokia @ all what phone would you recommend...or should ...
3 replies

Dec 17, 2003, 12:26 AM

help - using phone as a modem to access internet

I would like to access the internet using a laptop, connection cable and the phone as a modem using Sprints unlimited Vision access plan.

I have been told Sprint doesn't advertise this possibility because they want us to buy their expensive wireless cards and download at per KB data rates.

1. Are there any provisions in place for Sprint to block this or charge per KB?

2. Will minutes be deducted from my plan while using the phone as a modem through Vision?

2. Any advice on configuring and accessing the system would be greatly appreciated.
4 replies

Dec 21, 2003, 3:00 AM

Any Sprint phones compatible with iSync?

Hi, I'm purchasing an Apple Powerbook in a couple weeks, and a new phone as well... I'm wondering if any Sprint phones are compatible with Apple's iSync? Let me know. Thanks.


Nov 14, 2003, 9:52 PM

designs on the phones

do any body remember the website for the company that will wrap your phone with any choice of pics. like the coach logo or a pic of your baby. i just bought a new phone and i wanted to get it wrapped before i transferred my service to it. info will be appreciated
1 reply

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