FCC Mulling 'Bill Shock' Warning System
From a carrier perspective
Part of the problem from the carrier's perspective is their point of view on overages and charges. Many see overages not as overages but as additional revenue due to the customer's own efforts. So working with a customer to fix the problem after the bill's come out is seen as a loss of revenue, worthy of all the corporation's efforts to save. If carriers were able to see overages as incidental charges rather than the pot of gold at the end of the rainbow, consumers wouldn't be as quick to complain to the FCC about unfair practices.
For my company, if someone comes in asking for assistance on their bill, the general attitude is "to hell with the customer, it's their own fault." While I'm not looking to hold the hand of every customer I...
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For my company, if someone comes in asking for assistance on their bill, the general attitude is "to hell with the customer, it's their own fault." While I'm not looking to hold the hand of every customer I...
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Its not the fact that I don't want them to get a heads up, its just the fact that cell phone companys are required to do so when it shouldn't be.
Just leave it up to a developer to come up with a app or create a company of their own who compliments cellular companys with things that customers want but cellular companys won't do. Its America, give someone a chance to offer these services and make money off of them. 🙄
I guess its hard for me to explain, but this whole thing is bullsh!t... talk about loosing jobs. Whats the point in customer care if companys are error free? thats something else to think about as well...
Just leave it up to a developer to come up with a app or create a company of their own who compliments cellular companys with things that customers want but cellular companys won't do. Its America, give someone a chance to offer these services and make money off of them. 🙄
I guess its hard for me to explain, but this whole thing is bullsh!t... talk about loosing jobs. Whats the point in customer care if companys are error free? thats something else to think about as well...
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The fact of the matter is...is customers need to become more self sufficient. Your contract does not state that your wireless provider is going to hold your hand and baby you about every situation. Some may think overages are a scam and im pretty sure its those who accumulate overages and call in about it then state that they are a loyal customer for the company and (oh this is the best one) theyve been a long time customer. Customers really dont think of what they are saying until the statement slips out of their mouth. Why would anyone say ive been a customer for such a long time yet know nothing about self service options. haha thats like buying a car and not realizing it needs gas to keep it running. And yes i understand that the phone c...
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Not to mention, ultimately it will save the company revenue from two perspectives (1. Reduced calls into customer care (2. Reduced credits for overages.
Also, the system would need a method to specify the account admin. I'm sure if the son who used all the data had gotten the text message he wouldn't have done anything about it. The message would have needed to go to the dad.
Also, the system would need a method to specify the account admin. I'm sure if the son who used all the data had gotten the text message he wouldn't have done anything about it. The message would have needed to go to the dad.
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