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FCC Mulling 'Bill Shock' Warning System

Article Comments  74  

May 11, 2010, 9:48 AM   by Eric M. Zeman   @phonescooper

A new initiative submitted by Joel Gurin, chief of the Federal Communication Commission's Consumer and Governmental Affairs Bureau, would help create a warning system for consumers when their cell phone bills surpass a certain amount. The "Bill Shock" initiative would force wireless network carriers to send a warning of some sort (probably via SMS) to subscribers whose bills are running unusually high due to data or other charges so the consumers can curtail use to avoid a large monthly bill. The initiative comes after hundreds of consumers have complained about receiving surprise large bills that are hundreds of dollars more than their normal bill. "We're issuing a Public Notice to see if there's any reason that American carriers can’t use similar automatic alerts [as carriers in Europe are required to do] to inform consumers when they are at risk of running up a high bill. This is an avoidable problem. Avoiding bill shock is good for consumers and ultimately good business for wireless carriers as well," said Gurin.

more info at New York Times »
more info at FCC »



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Subject Author Date
From a carrier perspective epik May 11, 2010, 12:50 PM
But what about those geniuses... waldorfsalad May 11, 2010, 5:30 PM
Better solution SprintFTW May 11, 2010, 2:14 PM
There's a bigger issue at hand... misschris May 12, 2010, 11:06 AM
FCC??? What about Disrespect May 11, 2010, 12:35 PM
Tag: sudden outbreak of common sense KriisCDW May 11, 2010, 10:19 AM
This should be done on everything nm505 May 11, 2010, 7:07 PM
Thanks. jameskpolk May 11, 2010, 10:11 AM
This is America Disrespect May 11, 2010, 12:47 PM
US Cellular ALREADY DOES THIS! erikpkp May 11, 2010, 12:25 PM
Really??????? stephen5688 May 11, 2010, 10:09 AM
haha wow.. viperguy May 11, 2010, 11:35 AM
*siGH* Here we go again - big G catering to the idiot jt82 May 11, 2010, 10:33 AM
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