FCC Mulling 'Bill Shock' Warning System
A new initiative submitted by Joel Gurin, chief of the Federal Communication Commission's Consumer and Governmental Affairs Bureau, would help create a warning system for consumers when their cell phone bills surpass a certain amount. The "Bill Shock" initiative would force wireless network carriers to send a warning of some sort (probably via SMS) to subscribers whose bills are running unusually high due to data or other charges so the consumers can curtail use to avoid a large monthly bill. The initiative comes after hundreds of consumers have complained about receiving surprise large bills that are hundreds of dollars more than their normal bill. "We're issuing a Public Notice to see if there's any reason that American carriers can’t use similar automatic alerts [as carriers in Europe are required to do] to inform consumers when they are at risk of running up a high bill. This is an avoidable problem. Avoiding bill shock is good for consumers and ultimately good business for wireless carriers as well," said Gurin.
From a carrier perspective
For my company, if someone comes in asking for assistance on their bill, the general attitude is "to hell with the customer, it's their own fault." While I'm not looking to hold the hand of every customer I...
Just leave it up to a developer to come up with a app or create a company of their own who compliments...
Also, the system would need a method to specify the account admin. I'm sure if the son who u...
But what about those geniuses...
Ultimately, it still becomes the users responsibility to monitor their own usage. This system would be provided for their own convenience and if you don't get text or email, you woul...
If they go over their text messages or data they get switched to the according plan for that month only.
Huge overages are not justified when there are other customers using the same cell carrier, with identical amounts of usage, and they pay $89.99 because they are on the right plan... but the guy who happens to go "over" ends up paying a ridiculous $200+ bill.
Personally I think overages are one of the biggest scams ever... fueled by pure greed. I don't think it's good for anyone. It just pisses customers off and leads to churn, also a huge headache for sales reps when customers have problems...
There's a bigger issue at hand...
There is a major difference between an electricity bill and a cell phone bill, in my opinion.
No matter how much electricity you use, it's bill at the same rate per unit. You pay for what you use, light or heavy usage. Enough said.
On a cell phone bill, the rate goes up dramatically if you have a heavy usage month. On a $39.99/450 minute plan, those 450 minutes cost a mere $.09 cents each, if you assume all other minutes (night & weekend, in-network) are free. However, once you exceed those 450 minutes, you are charged a whopping $.45 for each minute used.
How can the first 450 minutes cost less than a dime a piece, and additional minutes are practically 2/...
FCC??? What about
Are they going to send me a text letting me know its high, or will I continue to hold my breath everytime I open the mail?
This is insane. The things consumers require cell phone companys to do but no other company has to do it...
Tag: sudden outbreak of common sense
Businesses need to make money... But something like this needs to be done.
Automatic alerts are a good thing.. but people also need to not be idiots
This should be done on everything
Makes just as much sense.
Your car is essentially a prepaid plan letting you buy enough to last you a rough number of mil...
1 mile... Or 5000. I owe he same on my car loan. I pay more for gas, but that's more akin to prepay since I can't pay for gas after the fact (andi stil...
This is America
Its should be up to other companies like someone mentioned earlier that the android market already has a app that does this, and thats what and all it should be to it.
A company should have though of this a long time ago. Create a app that allows for you to put in your amount of minutes you have and your data pack and etc. and program the app to alert you when your going over that bar. Its up to the consumers to protect themsleves, yes it would be nice for mom and dad to protect us our whole lives but come on now we are grown! Its up to us.
US Cellular ALREADY DOES THIS!
I think this is a brilliant idea. It's a service that the cell carriers would roll out to alert people about over-use. Why would you be opposed to it?
While people should be responsible ...
The fact of the matter is many customers are not educated enough at the point of purchase. Just because you ...
More importantly, this is...
*siGH* Here we go again - big G catering to the idiot