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FCC Mulling 'Bill Shock' Warning System

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Better solution

SprintFTW

May 11, 2010, 2:14 PM
If a customer is on say... a 450 min plan and they go over, they automatically get switched up to the next rate plan for that month only.

If they go over their text messages or data they get switched to the according plan for that month only.

Huge overages are not justified when there are other customers using the same cell carrier, with identical amounts of usage, and they pay $89.99 because they are on the right plan... but the guy who happens to go "over" ends up paying a ridiculous $200+ bill.

Personally I think overages are one of the biggest scams ever... fueled by pure greed. I don't think it's good for anyone. It just pisses customers off and leads to churn, also a huge headache for sales reps when customers have problems...
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Poking Pixie

May 11, 2010, 2:17 PM
That is a better solution....except there will always be the a$$holes who scream at you because they didn't want to be on a higher plan, even though you just saved them 400 dollars in overage charges. Some people are just plain stupid.
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SprintFTW

May 11, 2010, 2:22 PM
It's true you will always have the idiots, but most will shut up when you tell them what their bill would've been if it wasn't for the higher plan.

Plus, it's just a switch for the current bill. Once the new month starts they would go back to their regular plan... and if they go over again same thing would happen.

Actually you could just put everyone on the cheapest plan with this method and it would adjust every month based on their actions.
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SprintCC

May 11, 2010, 3:05 PM
The issue is that the customer that is already on the $89.99 plan did the responsible thing and got the plan that is best for their usage. Why should someone get the benefit of the advantages of the more expensive plan but only have to pay for it when they are going over the other plan? If that is the case, every customer should be on the least expensive plan, then the company could just charge them for the least expensive plan that covers their usage.

At some point, people have to take responsibility for themselves. I'm fine with a message warning people about what they're doing, but if they want to change to a different plan then they need to actually take the time to make the change.
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SprintFTW

May 12, 2010, 2:21 PM
I understand the point about consumer responsibility. It IS the consumers fault in the end when they don't select the correct plan. I am not disputing that.

BUT there is also no denying carriers have set phone plans up with overages simply to bilk people out of extra money, and lots of it.

The guy that is on a 450 min plan and uses 1000 min does not cost the carriers any more money than the guy that uses 1000 min and is on the 1000+ min plan... yet he ends up paying a bill that is much, much higher... so the one and only reason for "overages" is simply to get extra money out of people.

I believe that it's counterproductive to have overages because it's one of the biggest causes of dissatisfaction to both customers and retail/call c...
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Menno

May 11, 2010, 7:31 PM
like illegally tethering it then getting hit for data and complaining
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