FCC Mulling 'Bill Shock' Warning System
Better solution
If they go over their text messages or data they get switched to the according plan for that month only.
Huge overages are not justified when there are other customers using the same cell carrier, with identical amounts of usage, and they pay $89.99 because they are on the right plan... but the guy who happens to go "over" ends up paying a ridiculous $200+ bill.
Personally I think overages are one of the biggest scams ever... fueled by pure greed. I don't think it's good for anyone. It just pisses customers off and leads to churn, also a huge headache for sales reps when customers have problems...
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Plus, it's just a switch for the current bill. Once the new month starts they would go back to their regular plan... and if they go over again same thing would happen.
Actually you could just put everyone on the cheapest plan with this method and it would adjust every month based on their actions.
At some point, people have to take responsibility for themselves. I'm fine with a message warning people about what they're doing, but if they want to change to a different plan then they need to actually take the time to make the change.
BUT there is also no denying carriers have set phone plans up with overages simply to bilk people out of extra money, and lots of it.
The guy that is on a 450 min plan and uses 1000 min does not cost the carriers any more money than the guy that uses 1000 min and is on the 1000+ min plan... yet he ends up paying a bill that is much, much higher... so the one and only reason for "overages" is simply to get extra money out of people.
I believe that it's counterproductive to have overages because it's one of the biggest causes of dissatisfaction to both customers and retail/call c...
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