AT&T Asks Its Customers to Become Unpaid Network Testers
C'Mon with the article title...
Get real...they're damned if they do, damned if they don't !!!!
I'm not a fan of AT&T myself, but I know AT&T bashing (like Microsoft bashing) is all the rage these days...I didn't think Phonescoop would stoop to that level.
Customers don't HAVE to do this, no one is forcing them. It's simply giving them more options.
But seriously yeah Phonescoop... way to take a positive and view it glass-half-empty.
Doubling an ETF....that demands lubrication! No good for the end-users could possibly ever come from this stunt.....whereas
Making a tool available to the users so they can report dropped calls and the like (saves me from having to call 611) needs no lube! At least this has potential to be a good thing.
No seriously, I'm sure AT&T has paid network testers, too. I'm also not going to get into which network is actually better. That's not the point.
The point - if you ask me - is the expectations that each company is setting.
One company's messages is "we have an army of engineers constantly testing our network so you can simply rely on it when you need it." The expectation is that the network should "just work"; it's the company's job make sure of that.
Compare that with AT&T's message here, which seems to be something less. It's like they're trying to lower consumer exp...
If there is a need for data from actual end-user phones, it could and should still be automatic. They could bake it into the firmware of all feature phones, at least.
By making it optional and manual, they're only gathering data from a subset of users - the ones who get satisfaction from providing negative feedback - and it seems to me the real point is just to satisfy (shut up) those users.
AT&T already knows automatically if a phone call is dropped.
All providers do. But it's only two metrics- AT&T is essentially crowd sourcing- so they have an entirely different sample to compare data too. In many cases it will likely be redundant, but in every instance where it's not the case it allows AT&T to focus more attention in an area that's generating a high number of complaints that might've ranked lower for improvements.
It also allows for things such as data failure/issues, which are not always so clear cut.
So they've now created an easy way for people to send in network feedback compared to their competition (which involves dialing 611 and...
What if they are using it to move those areas most reported to the TOP of the list for network enhancements and or/repairs?
Wouldn't that be useful?
Or maybe we should assume it does nothing like Phonescoop obviously does ?
In fact, I do assume that AT&T is collecting and looking at the data.
I just suspect that was not their only motivation for creating and promoting this tool to the public. (They could have just released it to employees, for example.)
False hope, which is low but I say nevertheless its brilliant. Because all of this stuff is mind control. Its consumer confidence which plays a huge role and customers and potential customers, ask Sprint.
With this application, AT&T can compare people's perceptions of what is happening with what their real reports are giving them.
yeah thats a no brainer. Customers tend to lie, we know that by working in customer care.
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