Sprint Cancels Difficult Customers' Contracts
I Guess I'm Not Done: CUSTOMER SERVICE 101
I've been in Customer Care for 10 years, over 4 in the wireless industry, and I can't believe some of the crap people are saying here. Let me give some of you a clue.
1 I'm sorry but the customer in NOT always right. Especially in the cellular biz, but just in general in the world we live in today. Maybe at one point in time (like maybe the 50's) that motto worked, but not today when companies and customers alike just want to take advantage of people and look out for themselves. People think that cell phone companies are so evil that they feel they deserve free phones any time they want, free accessories, free extra minutes, and oh yeah a credit on their bill every month.
2 You can give good and even great customer service WITHOUT brea...
(continues)
1 I'm sorry but the customer in NOT always right. Especially in the cellular biz, but just in general in the world we live in today. Maybe at one point in time (like maybe the 50's) that motto worked, but not today when companies and customers alike just want to take advantage of people and look out for themselves. People think that cell phone companies are so evil that they feel they deserve free phones any time they want, free accessories, free extra minutes, and oh yeah a credit on their bill every month.
2 You can give good and even great customer service WITHOUT brea...
(continues)
...
The bad thing here is somebody probably WILL post something, if they haven't already, about how Sprint cut them, and they only called a few times, or they only used the roaming option on their phones very little, and still got cancelled.
The worst part; their posts may or may not even be true, because some folks on PS hate Sprint so much they will post false info & negative testimonies to make Sprint's decision in the case look bad because they supposedly are just doing it to whoever they want to, rather than the ones who call constantly to harass them.
A good case in point; three years ago, Nextel had a two week problem with their text messaging service. During that time, many text messages failed to deliver to their recipients. Becau...
(continues)
The worst part; their posts may or may not even be true, because some folks on PS hate Sprint so much they will post false info & negative testimonies to make Sprint's decision in the case look bad because they supposedly are just doing it to whoever they want to, rather than the ones who call constantly to harass them.
A good case in point; three years ago, Nextel had a two week problem with their text messaging service. During that time, many text messages failed to deliver to their recipients. Becau...
(continues)
...
This forum is closed.
