At the end of June Sprint sent letters to customers who made an unusual number of calls to customer service, giving them a month to find a new carrier. These customers were making an average of 25 calls per month to customer service, where as the typical Sprint customer calls once every 2 months. The letter went out to approximately 1000 subscribers, though earlier reports estimated the number was much higher. This is still an unusual move as no carrier has ever canceled subscribers in bulk like this before. No other national carrier has canceled accounts because of the number of customer service calls subscribers made, however Verizon admits to canceling the accounts of individuals who were extremely abusive to customer service reps in rare cases.
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i work for sprint care THANK GOD! |
hell_kat55 |
Aug 2, 2007, 10:12 AM |
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Putting a wounded animal out of it's misery... |
jda |
Jul 9, 2007, 6:55 PM |
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what about etf? |
VERSACE |
Jul 9, 2007, 12:22 AM |
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I Guess I'm Not Done: CUSTOMER SERVICE 101 |
Jorin |
Jul 13, 2007, 11:46 PM |
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I got a Sprint Letter last year |
LoudMouthLime |
Jul 11, 2007, 2:16 PM |
- Re: I got a Sprint Letter last year by sangyup81 Jul 11, 2007, 2:23 PM
- Re: I got a Sprint Letter last year by efizz Jul 11, 2007, 2:24 PM
- WOW! But You Seem... by Jorin Jul 13, 2007, 10:00 AM
- Sprint, the phone company ONLY for those with common sense.. by LoudMouthLime Jul 13, 2007, 5:48 PM
- Re: I got a Sprint Letter last year by MidnightDT Jul 13, 2007, 8:28 PM
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Top Ten Complaints by Those Former Sprint Customers |
jrfdsf |
Jul 11, 2007, 3:55 PM |
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Sprint's Internal Response: |
sprintchick99 |
Jul 9, 2007, 7:45 PM |
- Re: Sprint's Internal Response: by Jarahawk Jul 9, 2007, 8:15 PM
- Re: Sprint's Internal Response: by jda Jul 9, 2007, 10:29 PM
- Re: Sprint's Internal Response: by Rheezzy Jul 10, 2007, 12:28 AM
- Re: Sprint's Internal Response: by lancekalzas Jul 10, 2007, 7:29 AM
- Mentos by muchdrama Jul 10, 2007, 8:04 PM
- Re: To The 1,200 Lost Souls by Foneteck Jul 10, 2007, 11:23 PM
- You Bloody IDIOT! by Jorin Jul 13, 2007, 10:10 AM
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What the letter actually says. |
CricKet14 |
Jul 13, 2007, 12:59 PM |
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Bravo |
Omagus |
Jul 9, 2007, 3:30 PM |
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Jayshmay, I'm calling you out |
Omagus |
Jul 10, 2007, 3:36 PM |
- Re: Jayshmay, I'm calling you out by lancekalzas Jul 10, 2007, 9:28 PM
- Re: Jayshmay, I'm calling you out by ethanb123 Jul 11, 2007, 11:13 AM
- Re: Jayshmay, I'm calling you out by sangyup81 Jul 11, 2007, 2:24 PM
- Re: Jayshmay, I'm calling you out by chkchkchk Jul 11, 2007, 3:43 PM
- Re: Jayshmay's Picture in the Dictionary is right next to the word.... by Jorin Jul 13, 2007, 9:58 AM
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I'de be pissed... |
TradeMark_310 |
Jul 9, 2007, 3:57 PM |
- Re: I'de be pissed... by Omagus Jul 9, 2007, 4:21 PM
- Re: I'de be pissed... by Jayshmay Jul 9, 2007, 5:08 PM
- Re: I'de be pissed... by Globhead Jul 9, 2007, 5:30 PM
- Abusing the relationship by muchdrama Jul 9, 2007, 7:13 PM
- Re: I'de be pissed... by Steeners Jul 10, 2007, 6:26 PM
- Re: I'de be pissed... by thinkaboutit Jul 11, 2007, 7:49 AM
- Re: Because You're an Idiot by Jorin Jul 13, 2007, 9:56 AM
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You're an IDIOT! |
Jorin |
Jul 13, 2007, 9:28 AM |
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Venting |
FormerCST4CingularATT |
Jul 12, 2007, 3:54 AM |
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Look At The Brightside... |
darlingnikki |
Jul 12, 2007, 2:42 PM |
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A Typical Sprint customer calls once every 2 months |
ArmySF |
Jul 9, 2007, 9:03 AM |
- Re: A Typical Sprint customer calls once every 2 months by stoopered Jul 9, 2007, 10:29 AM
- Verizon gets as many if not more repeat callers than Sprint by Mysterio693 Jul 9, 2007, 12:07 PM
- Re: A Typical Sprint customer calls once every 2 months by Globhead Jul 9, 2007, 5:39 PM
- my personal acct is not on sprint, but... by eric Lin Jul 9, 2007, 6:39 PM
- Re: A Typical Sprint customer calls once every 2 months by Gameday78 Jul 11, 2007, 4:49 PM
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Customer Service Lacking in USA. |
Foneteck |
Jul 9, 2007, 5:41 PM |
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Fear tactics |
Guy Montag |
Jul 9, 2007, 11:35 AM |
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Sweet |
SprintFTW |
Jul 9, 2007, 7:26 AM |
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So who wants these customers? |
jskrenes |
Jul 10, 2007, 8:06 AM |
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This, although quite rude, is some hilarious ****!! |
chocolateman85006 |
Jul 9, 2007, 9:26 AM |
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