Sprint Cancels Difficult Customers' Contracts
Now that I think about it...
When I first heard about sprint dumping the 1000ish customers, my initial reaction was something along the lines of "Sprint must be out of their collective minds." Then I thought about it for a while.
Sprint has 55 million odd subscribers. Is it really shocking to assume that out of those 55 million unique individuals, a mere 1000 of them are so neurotic, whiney, dishonest or just plain annoying that dealing with them would go way above and beyond what any rational person would call good and fair customer service? Paying a company for a service does not give a person the right to be a total jack-hole. It does entitle them to good customer service, but there is a line I am sure that the .00002% of their customers who they axed have crossed...
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Sprint has 55 million odd subscribers. Is it really shocking to assume that out of those 55 million unique individuals, a mere 1000 of them are so neurotic, whiney, dishonest or just plain annoying that dealing with them would go way above and beyond what any rational person would call good and fair customer service? Paying a company for a service does not give a person the right to be a total jack-hole. It does entitle them to good customer service, but there is a line I am sure that the .00002% of their customers who they axed have crossed...
(continues)
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akfek said:
Paying a company for a service does not give a person the right to be a total jack-hole.
I agree. When dealing with someone you have paid for a service, the rules of normal human decency still apply.
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