Sprint Cancels Difficult Customers' Contracts
Sweet
This means I might come in contact with one less whiny customer!
Besides that, I would bet Sprint loses money on some of these people.
Besides that, I would bet Sprint loses money on some of these people.
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This is the move that all national carriers should make.
Your bet saying that they lose money on these people would have to be correct otherwise they would keep them. YOu can't just take into consideration how much you are crediting these customers bilols and such you have to think about the hours of customer service reps time they are taking up. These hours spent with these lowlife customers could be spent helping out the average customer.
This is most definently Sprint FTW I agree with this move on their part whole heartedly. Good way for big business to choose their customers and get rid of the scum.
To close.... GO SPRINT.... 🙂 hahahaha
Your bet saying that they lose money on these people would have to be correct otherwise they would keep them. YOu can't just take into consideration how much you are crediting these customers bilols and such you have to think about the hours of customer service reps time they are taking up. These hours spent with these lowlife customers could be spent helping out the average customer.
This is most definently Sprint FTW I agree with this move on their part whole heartedly. Good way for big business to choose their customers and get rid of the scum.
To close.... GO SPRINT.... 🙂 hahahaha
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I believe that those so called whiny customers are the reason you have a job, look at it like this, no customer complaint, no need for customer service rep. And customer service reps like you are the one's that usually get cursed out because of your attitude.
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umm... for most rational people, they won't complain unless something is wrong. But there's a lot of people that expect something for nothing, or complain when something is THEIR fault, but don't take personal accountability.
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thank you dammit100. People feel entitled to curse at cs reps. They call in and when they don't get what they want from the rep that is following procedure, they call again until they get someone who will give in to their wishes. Or if the rep won't give them the answer they want, "I want to speak to a manager!" just so they can hear no from the manager. Yes I have a job so that I can take calls, but it is to help. But not that many people in the US want these jobs anymore because of the crap you have to take from overly demanding customers. The people in India don't mind it at all.
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You are speaking for some of the customers not all, when I called to resolve a problem yesterday, which was a error by sprint, I couldn't get any help with the first 2 reps because I couldn't understand them through their thick accents. So every problem is not caused by the customers. And just like your tired of us calling, well were tired of customer service reps that are completely dumb founded when you ask them a question about a new product, you should be trained before hand. The rep I spoke to didn't have any knowledge about the new mogul (ppc6800)and rather than give me to someone else she took 40 minutes to read a manual or something, and when it was all said and done, the phone needed to be sent back. Now wouldn't you have an attitud...
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I just feel that most of the time my job is cool bc I work with data cards and smartphones. It is great when something is not working and you get it fixed. But the small percentage of rude, demanding customers can make the job horrible. Any service industry job has the occasional crappy customer and I am not saying that all sprint reps are great, bc we are trying to fix our cs reputation. I'm just saying that I understand where sprint is coming from bc they are not the only ones who have cancelled customers. Either the customers have old technology that the want to hang onto or they have cheap plans that don't make the company any money. It seems that people are piling on sprint right now because they are the industry whipping boy, and...
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I work for Sprint and call them almost daily, I have never had any CS reps with an accent. I think that statement was full of bs.
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I dont have a reason to lie, I wish it wasn't true, however; it is, closed minded people like you may just be full of bs, ever thought of it like that. Smile
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It must be regionally based. I work for ATT and have had people talk about getting CS reps over seas, but I have never had an issue either. I have had people with Hispanic accents but I assume they are just in California call centers.
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I dont know where the cust serv rep was from that I spoke to, but with a charge of $600.00 on my bill, (that happened to be an error by sprint)I really needed to speak to someone that I understood and that understood english. It took a long time to straighten out a simple problem because neither one of us understood each other.
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Overseas outsourcing is a national thing now. Thousands of companies are doing since it saves them so much on costs. If you can't understand the rep you are speaking with then ask kindly to speak with someone else or hang up and call back.
But once again my point in agreeing with this is that these customers obviously were the extreme I don't see personally how any customer could have enough free time to sit on the phone with cs an average of 20 days out of the month, "get a life and pay your damn bill" is my feelings about it. This cut by sprint sounds to me like a great decision and a pioneering direction for the wireless industry.
But once again my point in agreeing with this is that these customers obviously were the extreme I don't see personally how any customer could have enough free time to sit on the phone with cs an average of 20 days out of the month, "get a life and pay your damn bill" is my feelings about it. This cut by sprint sounds to me like a great decision and a pioneering direction for the wireless industry.
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This is nothing new, every wireless carrier has done it I'm sure. Sprint simply had the guts to say it out loud is all.
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im a vzw cs rep and i know what you mean where people call in just to get something for free because we are "stealing" from them and "ripping them off."
i feel sprints move on this makes sense for logical reasons, but at the same time, where sprint stands right now as far as churn and keeping customers, i dont know if this was the wisest of moves. i really dont try to bash other carriers just because i feel that its not very professional to do so. and i do feel sprint has a few good things going, but to be honest, i do feel bad for the company. it seems like they have been hitting a lot of rough spots within the past year. except for phone releases, almost every other news feed you hear about them has been about loss of customers or some...
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i feel sprints move on this makes sense for logical reasons, but at the same time, where sprint stands right now as far as churn and keeping customers, i dont know if this was the wisest of moves. i really dont try to bash other carriers just because i feel that its not very professional to do so. and i do feel sprint has a few good things going, but to be honest, i do feel bad for the company. it seems like they have been hitting a lot of rough spots within the past year. except for phone releases, almost every other news feed you hear about them has been about loss of customers or some...
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You have to understand its not that Sprint is standing still; they're trying to complete this merger. There is a lot of work in trying to get two cell phone companies to completely merge. Especially since iDen and PCS are completely different technologies. Right now they're working on hybrid phones and putting up this new system callen Ensemble so reps can work in both networks instead of one or the other. So the fact that the are still staying current and working through this merger is admirable. If you had all these other people calling in to complain about their kid downloading hundreds of dollars worth of stuff and supposedly didn't know what they were doing would you want to waste time dealing with them or work out problems that ma...
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One word for something new: WiMax...4g. They have a new Marketing Team and I think that the company will start moveing in the right direction. I think they should invest more in the CS department. When looking at the number of employees compared to the other carriers besides TM, it seems Sprint draws the short straw. Other than CS, Sprint seems to be the better choice company vs the other carriers.
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stoopered said:
Other than CS, Sprint seems to be the better choice company vs the other carriers.
Oh, ok sure. 🙄
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That's not true. We're talking about customers that complain excessively and for no reason. Handling customer complaints is different than what Sprint is describing. These are people who would call up to hundred times a month. If you've never worked in a call center before, then you have no concept of what it's like. Plus handling customer complaints is not the only thing these reps do. They're also taking payments, changing rate plans, adding features, upgrading handsets, etc. Why don't you do some research before you spout off some nonsense?
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I guess you're another one of the sprint reps who are offended. Well to bad. If sprint wants to complain about the bad customers they have and terminate their contracts, its all good, but what about the customer serv reps that dont have any knowledge about the products. You only speak of the good things customer serv reps do, but being a sprint customer for 6 years I do know that they need to work on their customer service skills just as well as terminate intolerable customers. If your gonna do something then do it right. One good customer serv rep does not speak for all of them.
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That's all fine and good, but you're still going to have bad apples. Just like customers. If everyone in every workforce was flawless, there would be no competition. So for you to say that reps don't understand the nature of their work and their products and services... is all too funny. One thing you have to understand, some of these folks call in with some off the wall ****. Wanting to upgrade 20 months early just because they don't want to pay $7 for insurance and this new phone came out that is better than the current device.
I mean, come on! These people get angry at the reps for what reason? The reps don't break their phones, THEY DO! The other half of the buck is in retailers such as RADIO SHACK where they are more concerned about ...
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I mean, come on! These people get angry at the reps for what reason? The reps don't break their phones, THEY DO! The other half of the buck is in retailers such as RADIO SHACK where they are more concerned about ...
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This forum is closed.
