Sprint Cancels Difficult Customers' Contracts

This is more a function of Sprint's low deposit requirements and easy credit terms than anything else.

The only customers I ever deal with who consistently think Sprint customer service "sucks" are people who want to text message or use the Net without paying for the service packages. When their bill comes with casual usage charges, they holler and moan and act like Sprint ripped them off.

If you're calling customer care 25 times a month, it's very likely because you want to get legitimate charges removed from your bill.

I dont call sprint complainging about text messaging and whatnot, however; I do have to call quite a few times until I can get a customer service rep that actually speaks and understands english well. Im not a racist of any type, however; yesterday for example, a phone I returned was billed to my account again and the customer serv rep couldn't understand what I was saying and I could understand her because her accent was so strong. So speak for yourself, and dont try to act as if you understand every sprint customers dilemma with customer service.

Instead of calling Sprint Customer Service all the time why not go into a Sprint store or Radioshack. I mean, is it worth the waste of time and hassle to save gas that would get you to a Radioshack (which are everywhere) or a Sprint store?

Its your choice to call in. Don't act like you don't have other resources.

asmith3370 said:
Instead of calling Sprint Customer Service all the time why not go into a Sprint store or Radioshack. I mean, is it worth the waste of time and hassle to save gas that would get you to a Radioshack (which are everywhere) or a Sprint store?

Its your choice to call in. Don't act like you don't have other resources.

That's easy to say and all until you actually do it and when the Radioshack or Corporate Store rep realizes there not gonna make a sale they tell you they can't help and to call customer service so they can go on to the next person that will actually make them money.

Personally I think this is a brilliant move. If you are having enough issues to call customer service an ...
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I say this because that's what I do. I can't speak for all Sprint Representatives but I do what I can for customers when they come in and I know the rest of my team does as well. I also have a lot more resources than a person would have themselves over the phone. If someone doesn't help you tell them you'd like to speak with someone in charge. At least its what you'd do over the phone and its easier to argue with someone you understand.

I don't know which Radioshack you're going to that they pass you off so they can go to the next customer. I work at a Radioshack and everyone of the employees here has spent HOURS of time helping customers with customer service for AT$T and Sprint. I myself yesterday fixed a precash payment problem for a customer that had me on the phone with Sprint for 2 hours and precash for 30 minutes. I spent all that time not making sales and was given a polite thankyou for my efforts. Anyone in sales knows that this kind of action rewards you with repeat buisness if done right so we help anyone we can. There is no reason you shouldn't go to Radioshack to let us help you with Customer Service problem.

i went to radio shack to pay my phone bill. i gave the guy my sprint payment card, and it wouldn't read. he told me he could punch in the numbers but he'd have to charge me an additional $10 😲

yeah... i didn't buy that. so i just went and paid the bill online. extra $10 to punch in numbers, whatever.

That extra $10.00 is not for Radioshack it is paid to Precash to get you a new card. The computers will either read a swiped card as a existing card and a typed one as a new card, hence the charge of $10.00 to enter the numbers. The computer thinks you are getting a new card and precash will be damned if they'd have to eat the price of making you a new card. This is about Sprint and not making 25 calls a month to customer service to avoid being canceled, where does you having a bum card your card and being charged an extra $10.00 factor in? Or are you just looking for something to whine about?

miel said:
That extra $10.00 is not for Radioshack it is paid to Precash to get you a new card. The computers will either read a swiped card as a existing card and a typed one as a new card, hence the charge of $10.00 to enter the numbers. The computer thinks you are getting a new card and precash will be damned if they'd have to eat the price of making you a new card. This is about Sprint and not making 25 calls a month to customer service to avoid being canceled, where does you having a bum card your card and being charged an extra $10.00 factor in? Or are you just looking for something to whine about?

maybe they should fix the computers to where if you type in the numbers you can select:

A: new...
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You tell corporate Radioshack that they should re-image 3-5 computers in every one of the 5,000 stores in the US alone and see when it happens. This problem with the charge has been brought up many times from employees to corporate we are still waiting for a change. Not to mention your credit card company makes money off of you everytime you wait till a day late to pay your bill and they hit you with interest. Precash needs to make money some how. And being that they are like universal "gift cards" you load money onto. (in this case identifies your information and phone # allowing you to make a payment) Precash wants THEIR money I'm emphasizing this Radioshack has no part in receiving your money besides giving it to precash. If you ca...
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Oh and if you want to be petty and say why not add a A and a B choice our computers actually use numbers for options and not letters. AkA quit whining, and get of your mothers tit it's time to grow up.

ok first off, I used to work for a subsidary of Radioshack using the same system for a year and half... I know there's not an A or B choice. it's called being metaphorical or hypothetical.

If they created pre-cash to charge 10 bucks then they can create a way to get rid of it. There are such things as programmers, and other people that work with things like that. It's not impossible to fix...

no one ever said they had to use pre-cash in the first place... not to mention being charged a conveniece charge if a customer wants to pay cash for a deposit on an activation, and then a convenience charge everytime they want to pay their bill...

but of course it can't be as simple as putting money in a drawer and bank depositing it, and maybe...
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Thank you seriously. That would be just too easy now wouldn't it. We've recommended this to corporate but they haven't acted yet. Yes I completely agree with you. The only obstacle is Precash. They want to make money and remain as a company. If Sprint had a direct pay Precash wouldn't have a purpose for paying your bill, and Sprint must have a contract with them if Precash makes, and handles their payments.

The more and more i read your posts the more and more you are making radioshack look bad. You are telling me that if i want to be able to pay my bills at radioshack i must have this precash card and that if i want that card to be able to pay my bill at radioshack i must pay 10 dollars to just be able to pay my bill and if the card that you gave me goes bad i must pay another 10 dollars to get a new card so i can still pay my bill at radioshack. I have been paying my sprint bill for many many years and never once have i had to pay an additional 10 dollar fee so i think ill just continue calling customer service and save my hard earned money. and if that beings a whiny baby then so be it.

Did you read my last post if you've read so many of them? I said I wish Radioshack and Sprint would go to a system of direct pay to Sprint so Precash wasn't needed and those charges wouldn't exist. So I obviously agree with you and your not a whiny baby your just illiterate.

And if you've been paying your bills over the phone without any charges what is your concern? There are other ways to pay your Sprint bill besides in Radioshack and with a Precash card. Over the phone, or in a Sprint store are the most obvious. This is why Precash charges a conveinance fee to get you a card. They know you don't have to use there card to pay your bill. Yet again it is not Radioshack it is Precash. If Radioshack didn't take Precash bill payments there wouldn't be a $10.00 fee to pay your bill at Radioshack.

My concern is your rude attitude to the posters above. Your calling some whiny and telling another to gett off his mother tit just because they don't like going to radioshack and having to pay an extra fee just to do it. Guess what I work for SCK thats owned by radioshack and we don't charge customers extra to pay there bills. We even give them new Paycash cards for free so don't tell me it's not possible. Oh and I would much rather be called illiterate then be a rude ass bitch like you. It is employees like you why more and more people stop going to radioshack and employees like you that are why Radioshack is going broke and had to restructure.

Frady said:
My concern is your rude attitude to the posters above. Your calling some whiny and telling another to gett off his mother tit just because they don't like going to radioshack and having to pay an extra fee just to do it. Guess what I work for SCK thats owned by radioshack and we don't charge customers extra to pay there bills. We even give them new Paycash cards for free so don't tell me it's not possible. Oh and I would much rather be called illiterate then be a rude ass bitch like you. It is employees like you why more and more people stop going to radioshack and employees like you that are why Radioshack is going broke and had to restructure.

Yeah SCK was the company that I worked for too fo...
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Your rude yourself. Read what you wrote, you called me a bitch.....sniffle.....sniffle. I know it can be done to make that fee go away I am saying that CORPORATE RADIOSHACK won't do it!!! I have received 3 customer service rewards from different customers who appreciated the work I did so much for them they felt obligated to report their satisfaction to my manager and DM. As well as I have never received a complaint and made the company $12,358.12 in sales for my last 2 week pay period. None of which could have been done unless I was pleasant and helpful to everyone of my customers providing them with the best customer service. So it is employees like me who see the customers that are just looking to complain. Can we just agree to disa...
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Fee to pay with a card is $5.00
Fee to pay without a card is $8.00

Okay, here's the thing, if you don't want to pay the extra money GET A BANK ACCOUNT AND SEND A CHECK! How hard is that? Walk in to a bank with ten dollars and say "Hi, I'd like to open a checking account." They type in your information and 'whalla' you have checks to send in the mail. But wait, by the time you pay for your checks and a stamp you've paid out at least $3 anyway. Nothing in life is free, people! The card goes bad and stops reading, what, once a year at best? Whoo, you just handed out $5 to have it replaced. Unless you lost it and then whose fault is that? So what's $5 a year versus $3 a month.

The only reason people come in to pay with cash is because they're late or don't have a bank account. The fee you pay is a) ...
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whenever a store rep calls into customer service he calls a specific number that does not direct him to regular customer service he gets sales support. i personally work there and every day i talk to at least one customer who was extremely distraught and fix their issue. we are way way better than regular customer service.

I work for Sprint and must call customer service at least 5 times a week and I have never talked to anyone who had an accent. I think your full of it. The only call centers I reach are in the US. Your just a Sprint hater. Your probably one of those who call the 90 times in 6 months, so you'll probably get one of those letters and your contract will be cancelled. How do you please so many r-tards out there and still retain a revenue?

The numbers most Sprint reps call is different from that of the general public. I know the number we call is just for 3rd party dealers. Call 1800SPRINT1 almost any time of the day or *2 after normal business hours and your probably going to somebody whose second language is English.

I call both numbers because it's sometimes quicker to get to CS on the normal line. Only if its a basic problem or if they want to get their employee discount. I still never hear any accents. I always ask where they are located and most of the time its Missouri, Kansas, Virginia, Colorado, Washington state, and sometimes Texas. Please inform me which countries participate? And the source.

My assistant manager asked one cs rep and she was from the Phillipines. Yeah, when I call at work I usually get somebody from Missouri. But when I dial *2 after work or sometimes on weekends I do get international cs reps. Why would anybody lie about that? It's not that big of a deal (unless you work in a call center here and are scared of outsourcing) and alot of companies do it.

screw you buddy i work in cs and while i agree with you that sprint does, for the most part suck, its not right to generalize that all cs. sucks, im in cs and i am damn good at my job, when i make a mistake, or give wrong information i make sure i fix it then and there and dont hand it off to someone else and just jack people around. I know you've probably received poor cs but not ALL of us are like that.

Enlighten us all by telling us how and why Sprint sucks?

Now you know how I feel when you speak for all customers, oh and by the way, screw you harder. You shouldn't be so touchy. if you cant stand the heat, stay the **** out of the kitchen. Oh, im not a buddy, im a female that has no problem speaking her mind. This is a forum, stop bringing your personal gripes about your job here, we could care less, my money is on the line. Buddyyyyyyyyyyyyyy

Right On!!

i never generalized all customers, you find a post that i've made that said something like, all customers are stupid, or all customers suck or something to that fact and i'd kiss your ass for a week, but i didn't. I dont care if your female, male, horse, cow, donkey, whatever im a female too what does it matter. And yes this is a forum, which means i can talk about anything i want that pertains to the forum as long as im not deliberately trying to hurt anyone else or say anything that i know is completely false. God bless the 1st amendment!

outsourcing, while my cs center is in the states, the ones of of the states make me want to slit my throat, and omg talking to the finance department is the icing on the cake. its also the way they treat third party reps at vendor call centers at least the company i work for, we are exclusively sprint cs the only thing holding us back from being "sprint" is the name on the side of the building, so basically we get **** for deals as far as discounts phones plans comission, trips the corporate centers get. I just dont see how its fair that we do the EXACT same thing as corporate centers, and dare I say sometimes even BETTER but we get treated like the dog walker down the street.

And this is why America reaps what it sows.... we outsource jobs so the companys don't have to pay U.S. employees at least minimum wage, and so we create irate customers who will never buy from such and such again because of how they're treated and then OH all of a sudden the company loses more money from the poor customer service the customer got from the job they outsourced....

Instead if we put U.S. citizens to work who actually care about this country and customer service then companys would make more money because their employees would care more, and maybe the economy wouldn't be so crappy, and people would be happier because they would have a job, and would have money to spend and buy products from the companys they work for and the...
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only 2 routes buddy:

1.customer wants someone from america, because they claim only americans could speak good english (even if english is from uk and not usa)=corporate cheap b*st*rds, to please the all knowing and all mighty consumer=hire uneducated, undergrads and hippies in america and pay them minimum wage and crappy benifits=minimum wage and irate customers=irate american customer service reps that wont give a damn=poor customer service

2.educated, non-racist and open-minded customer (even if he/she has an accent himself or herself)=wants to save=corporate cheap b*st*rds would result to much cheaper international cs reps= $$$=huge and juicy paychecks for poor countries= educated people who recieve low income from their current pr...
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Nice, Sprint dropping people as customers, while at first they will be in shock, the will realize later it's the best thing that ever happened to them.

BUT I would demand from Sprint monies to cover a new phone with the new service you have to get and your time and effor for doing so. After all, you discontinue their service, they want $179. They get rid of you and they forgive the fee. BULLSHIT! Demand monies from them!

The difference being this: the agreement any customer signs with their wireless carrier explicitly states that the carrier has the right to cancel the contract for any reason it deems necessary. The customer's end of the contract does not give them that privilege.

Bet if your credit card company cancelled your card because you weren't using it enough, you would be singing a different tune.

They do that, is it right, no.
Is it good customer policy no.
Is it fair. No

Are you screwed. Yes.

But it was in their "fine print"

Life sucks and then you die.

I happen to side with Sprint on this matter. But that's actually irrelevant. They are legally backed by the agreement that the customer signed. End of story.

All companies have this clause.

That being said trash4henry, why would a customer need to call 90 times in 6 months? No excuse for that, none at all.

But they are terminating contracts for less than 90 calls

You can argue that fact with the customer service manager that I talked to about it. I called for a customer and asked about it while on the phone with them. She had to look it up in the computer and gave me all the info on it. If you don't believe me call them yourself and ask, then repost if you find it false.