Hands-On: BlackBerry Storm
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Top message: I HAVE TO GET MY HANDS ON THIS! by KellyH
Replying to: Re: I HAVE TO GET MY HANDS ON THIS! by rmcnamee
That is a good point as well. Honestly I would be apologetic when customers called or came into a store to complain, but then direct them to Apple as they are at fault. See, I don't want to go too off topic here, but that's the problem. Americans are so indoctrinated into going to their mobile provider because of the business model that is set. The mobile provider controls the sale of services and devices from beginning to end, and thus makes the consumer believe they (the mobile provider) are responsible for every equipment related issue. If someone is dropping calls due to faulty equipment, who do they call? If the phone breaks, where do they go? And that is my point of saying even if the iPhone is at fault, it's really AT&T's fault. The average customer doesn't understand that a phone can make a dramatic difference in signal quality. You have to look at the end user's reasoning. Say you have a guy and girl that know nothing more about phones than the average Joe, one on AT&T with an iPhone in a good signal area, and one on Verizon with a Mototola E815 in a poor signal area. Well the iPhone is a poor signal performer and the E815 excellent. The girl is dropping calls due to the iPhone's less than stellar ability to hold a signal, but the guy is having no problems on his E815 known for stellar RF. Even though this is a good signal area for AT&T, it gives a negative impression on AT&T even though it very well may be Apple's fault. Thus in turn, the guy may convince the girl to drop AT&T for Verizon, only because of some faulty equipment.
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