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Handset Lemon Law Passed in Illinois

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Carriers are responsible

jbradl

May 1, 2007, 3:34 PM
I know that each and every cell phone carrier in the U.S. (Sprint, Verizon, T-Mobile,. . .) all specifically request manufacturers to make a phone specific for their network.

So, if any "idiot" customer were to purchase a phone from a store or from a carriers web site or, by chance, to notice the logo that happens to be printed on the thing then the phone they bought was contractually made with specific features for the specific carrier.

So, if a carrier requests a phone to be made and endorse the crappy thing by having their logo printed on the thing then why not hold the carrier responsible? A manufacturer no matter how good or bad would never mass produce anything if it were not going to sell.

Yes, GSM, lovers I realize there a...
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lancekalzas

May 1, 2007, 3:52 PM
Just because a carrier endorses a particular handset doesn't mean it's their fault that a manufacturer designed defects into the handset and no carrier guarantees a handset will work. If you read the terms and conditions of every carrier, it says that. Every service provider of anything communications related has terms and conditions that specifically state the service is not guaranteed and that includes faulty equipment. Honestly, what's wrong with the idea of holding the manufacturers responsible and not the carriers???
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dancedjeric

May 1, 2007, 4:21 PM
jbradl said:
I know that each and every cell phone carrier in the U.S. (Sprint, Verizon, T-Mobile,. . .) all specifically request manufacturers to make a phone specific for their network.

So, if any "idiot" customer were to purchase a phone from a store or from a carriers web site or, by chance, to notice the logo that happens to be printed on the thing then the phone they bought was contractually made with specific features for the specific carrier.

So, if a carrier requests a phone to be made and endorse the crappy thing by having their logo printed on the thing then why not hold the carrier responsible? A manufacturer no matter how good or bad would never mass produce anything if it were not going to sell.

b
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jaysinferno

May 2, 2007, 2:03 PM
i do see what your saying but the flaw in your logic is simple. the carriers don't manufacture the phone because the softwares locked doesn't mean they manufactured the phone. if you by a panasonic tv from walmart and 6 months later it doesn't work, walmart isn't responsible. i realize walmart has no contracts where cell phones do but the theory's the same. you have a window for detecting manufacturer defects with the provider/ stores if none are found in that time it isn't the providers issue it is then in the manufacturers hands. everyone think the providers are out to get them meanwhile they are limited to what the manufacturer will cover. The provider is simply acting as a mediator for the manufacturer to help the people they have a cont...
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jbradl

May 4, 2007, 5:33 PM
i do not think you got what i was saying at all.

what i was saying is that any phone made for sale in the u.s. is made at a specific carriers request and would never be made if said carrier did not request said phone. and yes, gsm lovers i know well about european phone modles and makers, you can use them anywhere.

the reason law makers are placing the blame on manufactures is simple. most phones that are made for us marketing are made with specific requests for a specific carrier. like a truck is made by ford to the specific reqirements of, say, u-haul. if the truck breaks down, you do not take it back to ford, you take it to u-haul. because their name is plastered all over the thing and they own the truck and the modle for the truck...
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mcfadonna

May 2, 2007, 4:10 PM
Sometimes its the Carriers crappy software that is to blame not the Manufacture. I don't understand what the problem is with this law. If you buy a lawn mower from walmart and it turns out to be defective they are on the hook for it . When buying new from any store for that matter it is never "as is " . There is no reason i can come up with that should let Any carrier off the hook , when they themselves test and develope software for the phone, lock it to the network and require the consumer to buy the phone with their logo in order to access the network. Yes they are on the hook for the phone also. If they don't want that then open up the network to other phones to give the consumer choice.
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lancekalzas

May 2, 2007, 8:49 PM
GSM does just that. You can use any GSM phone on any GSM network as long as it has a compatible frequency and the chances of that are very high.

And I can think of a very good reason why the carrier should be "let off the hook" as you put it: How about the fact that they didn't make the phone? We're talking defects. That means unintentional. Something goes wrong with the phone that it shouldn't and wasn't designed to go wrong. In terms of a defect, how can you hold responsible a company for this problem if they're not the ones who made the phone? Carriers do us a FAVOR by fulfilling the warranty, which they don't have to do. They could just as easily refer you to the manufacturer.
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