Handset Lemon Law Passed in Illinois
Apr 27, 2007, 1:48 PM by (staff)
The new law passed by the Illinois House will permit users of defective handsets to break their wireless service contracts without paying termination fees, which typically run $175. Phones that need repair three or more times because of manufacturing or mechanical issues will qualify as defective. The law also grants subscribers the option to upgrade or downgrade their phone at promotional rates. The law has yet to be passed by the Illinois State Senate.
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It's a good idea, if it's very specifically drawn out...
This type of law has been around since the 70's when the Magnuson-Moss Act was passed.
It outlined that manufacturers have to clearly state what is considered covered under the warranty and for how long, and there is a section that states (paraphrased) If a device has had a reasonable number of repair attempts and is still defective, the consumer can elect for a refund or free replacement. (This act doesn't state that the consumer is eligible for upgrading to a better unit for the price difference.) It also states that intentional abuse and misuse is not covered.
This means that if I buy a DVD player, and in the warranty card it states the tray motor is covered under the warranty for 90 days for par...
What they need to be saying is that they should be responsible for any "network" issues,...
Too much government!
It is an individual's personal responsibility to check a cell phone provider's policy on defective hardware before signing up. If a person isn't comfortable with a provider's policies or the risk of having to pay out of pocket for a new device outweighs the benefit received from the phone service, THEN DON'T GET THE CELL PHONE.
Government laws and regulations always have unintended consequences that usually hurt the very people the law was ostensibly designed to help. In this case, if government requires providers to replace more handsets and/or charge less fees, all cellphone users will end up paying the cost for this through higher sub...
The government has to get involved in the minutiae of cell phone providers' policies now???
It is an individual's personal responsibility to check a cell phone provider's policy on defective hardware befor
Carriers are responsible
So, if any "idiot" customer were to purchase a phone from a store or from a carriers web site or, by chance, to notice the logo that happens to be printed on the thing then the phone they bought was contractually made with specific features for the specific carrier.
So, if a carrier requests a phone to be made and endorse the crappy thing by having their logo printed on the thing then why not hold the carrier responsible? A manufacturer no matter how good or bad would never mass produce anything if it were not going to sell.
Yes, GSM, lovers I realize there a...
I know that each and every cell phone carrier in the U.S. (Sprint, Verizon, T-Mobile,. . .) all specifically request manufacturers to make a phone specific for their network.
So, if any "idiot" customer were to purc
What carriers already offer something like this?
So people who work for other carriers, chime in, if you can resist flaming your least favorite carrier.
The Government Further Promoting Ignorance
All this law sets out to do is to abolish accountability of the consumer, we're not talking about used equipment here. In most cases when it comes to the equipment there is no defect, the consumer is not satisfied with there purchase. The equipment doesn't live up to "The Hype" and because they took to long to figure it out for themselves we h...
WHAT YOU FAIL TO REALIZE
Oklahoma to adopt this bill as well >>
What I love about this is that it holds cell phone companies responsible for their shibby handsets and shibby service.
New spin on it
VERY VERY poor reporting
Last line of the article: The law has yet to be passed by the Illinois State Senate.
This reporter needs to enroll in their local 8th grade Government class.
Way too serious...
I think everyone is making this way bigger of a deal than it is. I believe this is going to have little impact on the carriers and consumers alike. All it is going to do is protect those consumers that happened to get a bad handset.
I live in IL and there is a similar law like this for cars. There has been no major impact on pricing or anything else for the consumer and I can't recall any car dealerships going out of business over it - including the small, corner dealers.
Here's a link that describes the vehicle lemon law...
I can't see a handset lemon law being too different than ...
TEXAS NEEDS THIS
If they really get a bad phone, which does happen, there should be some kind of protection for the customer.
Blame the manufacturer
If This Bill Is Successful
$129.99 for a basic phone! 2001 here we come!
What about the manufacturer
Wireless providers don't make the phones: Sanyo, Motorola, LG, Samsung, and others make these devices. If there is an issue with their level of quality, file a class action suit against them. Don't hold the wireless companies hostage.
On a completely different angle for this, a law such as this would result in higher MRC's for all wireless users, an end to 12 month/24 month upgrades, and vi...
Setting the bar
Better solution - No contracts
1) No carrier subsidy, you pay full retail
2) No contracts
3) Carriers must offer the Assurion & Lockline insurance on every phone sold by carriers (including the PDA Phones that Cingular will NOT insure)
4) No carrier specific tweaks unless you request they be installed or you install them yourself.
Its real simple the OEM made the phone to work a certain way and built certain features to work on GSM or CDMA networks.
Phone problems exist for three simple reasons. First is low end crappy build quality, it happens just look at the nice car you drive sometime. The second is the carrier specific software changes that cripple the phone. FInally is the person holding the phone, dropping the phone in so...
The good news is you can do just what you propose! Just get an unlocked GSM phone and a prepay service and you are all set.