Handset Lemon Law Passed in Illinois
It's a good idea, if it's very specifically drawn out...
This type of law has been around since the 70's when the Magnuson-Moss Act was passed.
It outlined that manufacturers have to clearly state what is considered covered under the warranty and for how long, and there is a section that states (paraphrased) If a device has had a reasonable number of repair attempts and is still defective, the consumer can elect for a refund or free replacement. (This act doesn't state that the consumer is eligible for upgrading to a better unit for the price difference.) It also states that intentional abuse and misuse is not covered.
This means that if I buy a DVD player, and in the warranty card it states the tray motor is covered under the warranty for 90 days for par...
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What they need to be saying is that they should be responsible for any "network" issues, and let Motorola, Nokia, LG, Samsung, and the rest (yeah...it would be a long list) deal with the phone issues.
For example: I am not going to take my new Sony LCD back to Best Buy for warranty issues. (Yes GEEK SQUAD dude, I know that there are protection plans out there.... let me make my point) I will deal with Sony. What will probably be the outcome of this is, phone manufacturers will shorten the warranty time on phones to no more than 90-days, forcing consumers to purchase an extended w...
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This is the first step down a long path of people not getting subsidy discounts at all, not being required to sign a contract, and having to purchase all of their equipment at retail prices.
👿 i dont want te be french! the girls dont shave their armpits 👿
I thin emotions are getting to hot on this subject, there are two valid points of view. One from the tech side from the carriers and from consumers who have been wroned.
Several years ago Costco was selling T-Mobile phones to people west of my area, T-Mobile refused to let them out, and they had no service or medicore service in their area. The sta...
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pennyless10 said:
👿 i dont want te be french! the girls dont shave their armpits 👿
LOL I can assure you we do LOL
thats just old ladies that don't shave their armpits or legs.
1.) Why should the Consumer be required to pay $4.99 a month or more for a manufacturer warranty?
2.) If you sell a product and Brand it with YOUR company name, how is the customer supposed to know who made it?
3.) If the Service company contracts with manufactures for product, exclusively sells these products, and rely on the product for business success. Why are they not responsible for the Quality of Product?
and just because I am asking
4.) If the manufacturer warranty last for 12 months why does the carrier only allow replacements every 24 months?
2. Every handset actually has two brand names on it: one identifies the manufacturer and the other identifies the carrier. If customers don't know which is which, they need to do some research on their own, such as reading the handset manual.
3. Most handsets are not exclusive to a carrier, that's the exception and not the rule. They shouldn't be responsible for the quality of the product because they didn't make the product, pure and simple. Cell carriers already ...
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amosjones said:
A couple of points I must be missing.
1.) Why should the Consumer be required to pay $4.99 a month or more for a manufacturer warranty?
2.) If you sell a product and Brand it with YOUR company name, how is the customer supposed to know who made it?
3.) If the Service company contracts with manufactures for product, exclusively sells these products, and rely on the product for business success. Why are they not responsible for the Quality of Product?
and just because I am asking
4.) If the manufacturer warranty last for 12 months why does the carrier only allow replacements every 24 months?
1.) Sprint has been doing this for a while. If you would like in store warranty work,...
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amosjones said:
A couple of points I must be missing.
2.) If you sell a product and Brand it with YOUR company name, how is the customer supposed to know who made it?
3.) If the Service company contracts with manufactures for product, exclusively sells these products, and rely on the product for business success. Why are they not responsible for the Quality of Product?
Answer to #2: Even a 3rd grader will tell you the brand of phone he or she has. If you don't know the company who made your phone, you ARE truly ignorant.
Answer to #3: Umm, the manufacturers themselves sell the phones as well as do many, many small wireless phone stores, websites and such so it isn't the carrier that ...
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Examples are Cingy 8125, 8525 and Sync (htc and samsung) Sprints new music phone UpStage which is made by Samsung(the phone on the store has only Sprints logo on it, on their website is has both). And that goofy SideKick T-Mobile sells.
an example of a bad on is the UTStarcom CDM-105. When I worked in the store I did not sell a single on of those that did not come back with a problem of some kind. According to sprint policy if the consumer did not purchase the TEP and the phone was more than 14 days old the user was either stuck paying for a new phone or an ETF. The problem with most was they would not hold a charge.
Who should really be the "accountable" party
The manufacture for making the phone?
The Cell phone service for carrying the phone?
The store for Stocking the phone?
The sal...
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And if there is a recall of phones isnt the carrier giving the manufacturer the info they are gettin from the consumers complaining about the phone?
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This forum is closed.