Top Carriers Hit With Lawsuits
I don't get it...
I was happy with AT&T...I'm just as happy with Cingular.
Have you tried to get ringtones on your phone or wallpaper or use anything on it that you dont have to pay Verizon through the roof with? Go right ahead and use Moto phone tools to do anything on a CDMA phone and see what happens. The Razr could be better but at least you can use it the way I want to without the damn Verizon UI on it!
Why is it that Verizons rate plans start at $70 f...
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my friend changed her rate plan within 20 days of signing up with vzw, and they extended her contract that extra month... which is asinine... another friend had internet added to his plan and they extended him 2 years, after he had already completed 15 months!
i've seen it happen quite a few times when that plan was around.
i asked my rep what the deal was he said anything PROMO restarts the contract.
and a few people from the COOS department stated that as well.
There are only 4 ways to extend your contract:
1. Price plan change, not feature change
2. Equipment upgrade
3. Suspend with out billing
4. Accept renewal credit
Vatothe0 said:
Nope, that's a feature and doesn't involve a contract either.
There are only 4 ways to extend your contract:
1. Price plan change, not feature change
2. Equipment upgrade
3. Suspend with out billing
4. Accept renewal credit
and promo items. ANY of them.
If you change from a 5000 N/W minute promo to unlimited, then yes there is a contract. That's because you can only get that kind of change with a price plan change.
With Cingular if you get a new free phone your contract gets extended thats it i believe. Verizon sure knows how to make money.
I am sure each company will be the same ...
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i had the 79.99 plan 64.99 plus 14.99 and i switched to the 89.99 plan and nothing happened. i even asked the guy if i was extending my contract he said no.
SOME rollover? I went from the 600 minute plan to the 450 and lost ALL of my rollover. The person at the store said it would be some, when I called customer service they said it would be ALL and the rep had no clue what he was doing.
if your gonna be a smart@$$ atleast be good at it!
I think we're getting a new one soon though! But for now, it's just easier to use the old system and play with Fastpath when customers have time to kill
barryefau said:
COOS DEPT???.... haha I don't hardly think so, they don't add features to accounts. SFO'S don't extend your contract. If you change your price plan and it's an unwarranted extension then it will be reversed back... even though you shouldn't have to, sometimes you just need to call to get that fixed. So don't bit(h, take matters into your own hands and get it fixed.. hellO it's called an education people, lets go ahead and get one!
and you need more education COOS does add features! and i'd believe them over anyone ANY day.
how'd you put it? lets see if i can be as dumb as you: "So don't bit(h, take matters into your own hands and get it fixed.. hellO it's called an education people, lets g...
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Waiting until January to leave when you are paying $100 a month for phones that you barely use?!
Just cancel, pay the ETF and go elsewhere.
You'll pay $350 to leave now, or $700 to stay through January. You don't even have to pay the ETF right then, they'll bill you.
It's customers like that who help the cell phone company's make money.
Plans and phones have nothing to do with this kind of thinking. It's either stupidity, laziness, ignorance, or a mix of all three.
Thanks for the new rims....
As for my car, I'm not going to post a picture, but let's just say it looks A LOT like...
http://i8.photobucket.com/albums/a46/SuperMario421/w ... »
You may resume hating...
Just kidding.
Like they say on the radio here
"Don't be a player hater, be a congratulater. And if you can, be a participator"
and you missed my point entirely... if you're more concerned about not being forthright with people about their options, and want to make them pay more money to stay in a contract that they don't want to be in, then you sir are a wretched human being.
money is tight these days, and people will appreciate you more if you put things out on the table in ways they can understand...most importantly, their pocketbooks...
if you tell them that leaving a contract early will save them 500 bucks in the long run, they might be more inclined to do business with you again, just...
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"Upping your plan $20 will save you over $200 in overages every month." "I'm not raising my bill!!! blah blah blah"
I'm done with it
if a person is on a 39.99 500 minute plan, and they use 1000 minutes a month, and aren't listening when you tell them to move up a plan to save them money, then yes, they deserve to pay it.
but when you're dealing with merger/buyout ETFs, the customer should be told and told again. because while it might be a little more work for you, the customer will appreciate it in the long run.
number one, ETF is only $200, max. activation is $36 max. so unless they're paying $1049 for a new device, your numbers are wayyy off.
lets say that person switches over to sprint, and into the blade. and they go into a store to do it. they would get hit with $200 from whoever they're leaving for ETF, $36 from sprint for activation, and $150 for the phone tops on a 2 year, after rebates. that equals $386. unless you're figuring in the cost of monthly service into your equation...
🙄
The kit came with everything. Didn't even need a Pinto to start with...
I like getting paid and it's not my fault if someone is too compulsive to think twice about what they are buying. It was my job to sell the service, not hand hold the customer through a sales transaction that honestly is not that confusing when you stop and think.
But that's what sales is all about, getting all you can from your customer. I never cheated anyone that I sold to and I told them everything about what was in the contract. I had the longest contract explanation of any of the other reps at my store, and the fewest complaints (only 1 ...
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I was involved with the V710 lawsuit and paid full retail for the V3m bc I will get back over 300 for my v710. Thats why I am sticking with them to Jan!
By the way, I am also in the industry, have been for about 3 years now. When I say something about cell phones it is because I have experience or research to back that up.
Now it you had put in the bit about you getting money back because of the V710, then I would have worded my post differently.
Don't get mad at me for what I said. I was replying to a post and all of the info that was in that post.
Oh well, no worries. I got away from Verizon a long time ago and you will soon enough. Lets all just be happy that we can someday say that we H...
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I love how the technology is growing by leaps and bounds. I have been in the industry for about 3-4 years now. I have had Verizon for 6 years now with 5 years being combined with 4 other people just to make it worth while. I use my Cingular 8125 for business use and my new V3m for personal. I know both sides of the spectrum and from where I live in the US Verizon has controlled the industry for a while but not any more....sick of the "verizon UI", tired of the you have to pay for everything and get nothing out of it service. Only just recently Verizon lowered there retail price for phones from being outragious to almost reasonable...example $...
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I told them at 3 different stores that my phone wasn't working right. They would give me some be about not understanding how to work my phone. Going as far as to say that I didn't know how to dial a number.
I would call customer service about the dropped calls and they would tell me that I didn't know what I was talking about. Even when I told them that other companies worked fine they still said that I was doing something wrong.
I live in Phoenix, not near any big buildings or mountains and probably about 20 miles from the open desert. There should be covereage there. All of the VZ stores said so.
My mom, dad, a...
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I have a 512mb and 256 tf card that I could play full length movies on the v710 with after compression..just tired of the verizon bs that I have to deal with over and over again..and they aren't the only ones I am sure.
I am a Verizon rep, and the statement that our answer to EVERYTHING is to "call and call and call" is incorrect. No one in my store uses that for an answer. Not EVER. So Do not accuse all reps of something based on your one bad experience.
and whats a Verizon rep using cingular anyways? Tells you something right there!
Having to wait that long because of a bunch of people isn't bad.
Having to wait because of 3 people shows a lack of motivation to help. By the way, I have also experienced this at the 3 or 4 different VZW stores that I had dealings with when I was with them.
Can't really say about Cingular, they haven't been here as long.
Verizon rep using Cingular. Wow. I had to use t-mobile for 2 months when I started ...
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i have cingular because I am waiting for my contract to end. Right now it is cheaper to stay with cingular because of a government discount I am getting, and too expensive to break my contract. Verizon will be my chosen carrier by october.
We keep our store staffed enough that we have no 45 minute waits. If thoses happen, they are a result of bad management and even worse staffing. As far as myself having cingular at the current point in time, I am waiting for my contract to end. I do not have the $$ to break contract early and set up my dealer line as of yet. I could have sworn I partially explained that. Perhaps in your ranting and raving, you overlooked that part of my message. Have a nice day. 😁
I just don't see how that pans out if supposedly so many people experienced problems with their AT&T service after the merge.
It sounds like a case of consumer greed to me.
"It sounds like a case of consumer greed to me."
when i saw that i thought of the peoples court.
at&t customers are mad but cingular say's..................it sounds like a case of........................................... ..................customer.......greed. (dant dant, dant danant).
court is now in session.
These people are ridiculous.
This has to be the dumbest post I have heard all year. I haven't even posted on this site since back in February, but this one begged for me to comment...
There have been a lot of people in various forums recently complining about incorrect information being given to people who don't know much about wireless, but come on here to try and get clarification...
I am a first amendment advocate and I'm all for free speech, but if you are going to comment, at least TRY to be accurate...
For anyone who is not that familiar with the industry, you will NEVER have to sign a contract with ANY carrier for more than 24 months (Verizon offerers 36 month contracts in some cases for additional equipment or calling plan di...
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Regardless.. the only thing that should extend a contract is upgrading your phone, or switching to a promotional plan.
However... companys extend your contract..
a. switching your plan/features after the 1st intial 3 months of your contract.
b. upgrading your phone.
Other than that.. I don't believe there is anything else that would extend a contract.
What constitutes a contract renewal even being up for argument explains a whole lot that the company is shady... A customer should never be confused about what will and will not extend a contract.
It's all in writing in at least one form, sometimes two (contract and often a customer service summary). If a customer is doing something to their account that might extend their agreement, perhaps they should ASK the carrier if making such a change would extend their contract hmmm?
my favorite people are the people that get in here and complain about new contracts for upgrading their phones. I guess people expect wireless companies to be non-profit organizations. They are "service providers"... not the comsumers b*tch.
I think that all stupid people should be eaten by a bear, or at least play in traffic at rush hour.
yeah no kidding... Customers just don't understand that activation fees, and contracts are standard for everyone! The come up here at work and they're like "what I have to pay an activation fee" When they have a cell phone in their hand... Or people will come up and say crazy things like "I heard cingular will eat up the remaining contract if I switch to them"
um... excuse me... If any carrier just ate up a remaining contract... Then you wouldn't of had to sign a contract in the first place! No carrier is going to take a $175+ cancellation fee hit for someone that could very well leave them too, and expect not to pay them a cancellation fee.
I think a lot of this confusion comes from the fact that cingular doesn't extend contracts unless you are getting new equipment at contract price or changing your rate plan after a contract has expired. at no time during your contract will cingular penalize you for changing your plan or features.
Of course there would be a contract extention when you do an upgrade. its a providers way of recovering there lost cash!
This forum is closed.