Top Carriers Hit With Lawsuits
Jul 7, 2006, 6:40 PM by (staff)
A class action lawsuit was filed against Cingular today in federal court in Seattle. The suit alleges Cingular degraded the service of AT&T customers in the process integrating the two networks, and forced them to pay unfair fees to switch to Cingular service. The suit also takes Cingular to task for charging AT&T customers an early termination fee if they wanted to leave after the level of service was degraded. Cingular claims the suit "completely without merit." Verizon too has been hit with a class action lawsuit, as charges against the company for adding roadside assistance to customers' bills without their knowledge have now reached a federal court.
CONTRACTS and LIES!!!!!!!!!!!
also my wife just switched over from AT&T about 7 months ago, SHE was still on contract with AT&T and we never saw a switch or cancellation fee. i even heard ((not sure how true)) that it wasnt really a merger, but AT&T wireless was bought out before bankruptcy. so instead of AT&T wireless folks ta...
I don't get it...
I was happy with AT&T...I'm just as happy with Cingular.
Question for... well anyone...
My question is, why are they charging me (existing cust) an additional upgrade fee if new customers were only paying the price of phone with contract???? Why should I have to pay an "upgrade fee" if I'm renewing and it wasn't my fault that they "upgraded"????
New customers also pay an activation charge, which by the way is double what you'd pay to upgrade...
“Cingular has displayed an arrogance which sends the message that their market share is more important than their customers,” said Bruce Simon of the Cotchett, Pitre, Simon & McCarthy law firm in Los Angeles
no one is supposed to know that Cingular is arrognat..
vzw does it,
sprint-nextel does it,
name one that doesnt.
In Cingular's defense...
The only thing I think is dumb is that you h...
Then I had them initia...
It's all Corporate's Fault
of course they are in it for money..that's obvious and understandable...however...with dealing with agent locations that make it so difficult to hit the numbers they want for features for the agent locations...therefore the agent locations are having scheme customers and add features (the free first month features)...so they can hit the numbers that corporate wants for the agent stores. This is true because i work for an agent location....so yeah the corporation should get sued and maybe they wil change their ways
What people fail to realize
AHAHAHA WTF!!!? Are you serious!?
For one it's illegal to add features to a customers account if they are not aware of it. So...
Will we be notifed or something? I loved Suncom's minutes and had to go to a Cingular plan when they left the area. Ended up just cancelling Cingular down the line...
or did everyone who had suncom just go get cingular because they felt cingular was better?
Don't Expect Much
don't feel sorry for customers
Cingular immediately began dismantling and degrading the AT&T network, forcing the latter’s customers to move to Cingular’s cell network.
As a result, according to plaintiffs, customers had to buy new phones, move to higher-cost plans, and, in some cases, pay an $18 transfer or upgrade fee. The suit said some customers who tried to go to another company were hit with early termination fees of $175, while others who didn’t want to or couldn’t pay the fees were forced to ride out their contract with AT&T Wireless while suffering poor to no reception
Forcing Customer's to Migrate to Cingular
In neithers defense...