BlackBerry 'Outraged' Over T-Mobile Promotion
Replying to: who can blame t-mobile? by amarryat
Re: who can blame t-mobile?
When I was an employee for at&t, there were always rumors, which were never 'officially' confirmed, but which we always suspected, that Apple was paying 'incentives' to at&t stores or certain agents to encourage them to force the iPhone on customers and to discourage them from selling customers any other device....
The reason for this is because so many customers reported that they were actively discouraged by store agents from buying anything but an iPhone.....customers said that they were told that a certain phone was not in stock at the store when it really was in stock, and that when store agents were told by a customer that they wanted such and such a phone they store agents would tell them that no they shouldn't want that phone, they should get an iPhone etc etc etc
It just seemed weird to us that so many people walked into a store wanting to get one phone, but walked out with an iPhone, including many who had no idea how to use them, and who frankly didn't even want them, at least once a week I spoke to someone who complained that a store agent talked them into getting an iPhone and they never even wanted one and cannot figure out how to use them......and we thought, agents can't be doing this on their own for no reason, Apple simply MUST BE paying them to do it.....we never had any confirmation but this is what literally every single one of us in the call center I worked at believed, it seemed to be the only logical explanation for why store agents seemed so obsessed with pushing the iPhone on everybody who walked into an at&t store
I for one eventually got so sick of having store agents trying to force me to buy an iPhone that somewhere along the way I decided that I'm not going to buy phones at the store anymore and started ordering them online, where I could get what I wanted without being pressured to buy whatever phone store agents wanted to force on me.
Stories like this seem to me to confirm these rumors.....and they confirm, I think, that underhanded tactics to force people to sign up for a particular phone are not limited to at&t, and they aren't limited to Apple...
Honestly, this kind of heavy handed tactic to force Blackberry users to switch to another device is probably the result of pressure, and perhaps payments under the table, from Google and/or Apple.....it literally makes no sense any other way....it makes no sense for T-Mobile to deliberately antagonize some of their customers in such a way.....