Phone Scoop

printed July 28, 2014
See this page online at:
http://www.phonescoop.com/articles/discuss.php?fm=m&ff=12827&fi=3266586

Home  ›  News  ›

Sprint to Slice 800 Customer Service Jobs

Article Comments  

Back to message list

Top message:  the fewer resulting calls to its customer service representatives. by Haggard   Aug 27, 2013, 2:21 PM

Replying to:  Re: the fewer resulting calls to its customer service representatives. by KOL4420   Aug 27, 2013, 3:42 PM

Re: the fewer resulting calls to its customer service representatives.

by Haggard    Aug 27, 2013, 3:54 PM

Of course they're not going to state that, but it's definitely possible considering we've seen an increase of care representatives on chat. Plus outsourcing the work is much cheaper than paying reps on the phone in the US.

Report to moderator

Replies


This forum is closed.

Back to message list

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Phone Scoop on Google+ Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2014 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
1