Sprint to Slice 800 Customer Service Jobs
Aug 27, 2013, 1:13 PM by Eric M. Zeman
Sprint today confirmed that it plans to cut about 800 jobs from its customer service organization. The move, said Sprint, reflects improved levels of customer satisfaction and the fewer resulting calls to its customer service representatives. A Sprint spokesperson said the cuts reflect "organizational adjustments being made to meet the changing needs of our business." Most of the cuts will come from Sprint locations in Texas. The company plans to maintain about 40,000 employees. Sprint recently closed its acquisition of Clearwire, while at the same time, SoftBank closed its equity acquisition of Sprint.
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