Sprint to Slice 800 Customer Service Jobs
Sprint today confirmed that it plans to cut about 800 jobs from its customer service organization. The move, said Sprint, reflects improved levels of customer satisfaction and the fewer resulting calls to its customer service representatives. A Sprint spokesperson said the cuts reflect "organizational adjustments being made to meet the changing needs of our business." Most of the cuts will come from Sprint locations in Texas. The company plans to maintain about 40,000 employees. Sprint recently closed its acquisition of Clearwire, while at the same time, SoftBank closed its equity acquisition of Sprint.
Sprint Cuts 2,500 Jobs to Reign In Expenses
Sprint has trimmed some 2,500 employees at various job sites, said the company. The cuts were primarily made at its Kansas headquarters and six customer care centers.
SoftBank to Trim Thousands of Jobs at Sprint
Masayoshi Son, CEO of SoftBank, said the company plans to eliminate thousands of jobs at Sprint in order to reduce costs and aid in the company's turn-around plans. Son made the comments while discussing SoftBank's financial performance, which was impacted negatively by Sprint.
Sprint Says It Will Bring Back or Create 5,000 US Jobs
Sprint this week committed to creating 5,000 new jobs in the U.S. Some of the positions will be new, and some will be brought back from locations abroad.
SoftBank Sinks More Money Into Sprint
SoftBank has been snapping up shares of Sprint, increasing its stake recently by as much as $87 million. Despite SoftBank CEO Masayoshi Son's misgivings about the overall acquisition of Sprint, SoftBank said it "is enthusiastic about Sprint's prospects.
ANOTHER Open Letter To Daniel R Hesse & Bob Johnson
I just want to say that I and many others feel hoodwinked by your company. We have been faithful to your brand for many years. Me... from the days of Nextel when it was a solo company, then when you bought it out.
You have your nice legalese that permits you to hide behind. Here is why I feel you are descending into a "crappy company."
You heavily advertise 4g LTE and push and sell in your stores and affiliate stores LTE phones. You mention that you will have your LTE service up and running by around a certain date. You fail miserably because we naively trusted you and we bought those LTE phones only to discover: a) they don't do standard 4g any longer and b) many months later you still have no...
Open Letter To Daniel R Hesse & Bob Johnson
I fail to see the intelegence in your business model. Especially when the primary differentiation between carriers is the human interaction. Thats what you sold to your employees for years.
Im sorry, if a warm blooded person on the other end of a conversation may of jeopardized your $10M in executive bonus (thats just Dan alone). This move is completely short sighted for the short term gain. I dare say, any one front line repersenative works harder for their starting $12/hr with ever fleeting "bonuses" in 40 hours than you or Mr Johnson does in the same week (thats if you work 40 hrs a week). This may be absurd, but if the "high-level thinking" that your position calls for requires you to be compensated $10M/yr ...
the fewer resulting calls to its customer service representatives.
1. Illiterate Americans type very differently...
Can Vouch.. here's why...