Sprint to Slice 800 Customer Service Jobs
Sprint today confirmed that it plans to cut about 800 jobs from its customer service organization. The move, said Sprint, reflects improved levels of customer satisfaction and the fewer resulting calls to its customer service representatives. A Sprint spokesperson said the cuts reflect "organizational adjustments being made to meet the changing needs of our business." Most of the cuts will come from Sprint locations in Texas. The company plans to maintain about 40,000 employees. Sprint recently closed its acquisition of Clearwire, while at the same time, SoftBank closed its equity acquisition of Sprint.
ANOTHER Open Letter To Daniel R Hesse & Bob Johnson
I just want to say that I and many others feel hoodwinked by your company. We have been faithful to your brand for many years. Me... from the days of Nextel when it was a solo company, then when you bought it out.
You have your nice legalese that permits you to hide behind. Here is why I feel you are descending into a "crappy company."
You heavily advertise 4g LTE and push and sell in your stores and affiliate stores LTE phones. You mention that you will have your LTE service up and running by around a certain date. You fail miserably because we naively trusted you and we bought those LTE phones only to discover: a) they don't do standard 4g any longer and b) many months later you still have no...
Open Letter To Daniel R Hesse & Bob Johnson
I fail to see the intelegence in your business model. Especially when the primary differentiation between carriers is the human interaction. Thats what you sold to your employees for years.
Im sorry, if a warm blooded person on the other end of a conversation may of jeopardized your $10M in executive bonus (thats just Dan alone). This move is completely short sighted for the short term gain. I dare say, any one front line repersenative works harder for their starting $12/hr with ever fleeting "bonuses" in 40 hours than you or Mr Johnson does in the same week (thats if you work 40 hrs a week). This may be absurd, but if the "high-level thinking" that your position calls for requires you to be compensated $10M/yr ...
the fewer resulting calls to its customer service representatives.
1. Illiterate Americans type very differently...
Can Vouch.. here's why...