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Sprint to Slice 800 Customer Service Jobs

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Open Letter To Daniel R Hesse & Bob Johnson


Aug 29, 2013, 2:03 PM
Mr. Hesse & Johnson,

I fail to see the intelegence in your business model. Especially when the primary differentiation between carriers is the human interaction. Thats what you sold to your employees for years.

Im sorry, if a warm blooded person on the other end of a conversation may of jeopardized your $10M in executive bonus (thats just Dan alone). This move is completely short sighted for the short term gain. I dare say, any one front line repersenative works harder for their starting $12/hr with ever fleeting "bonuses" in 40 hours than you or Mr Johnson does in the same week (thats if you work 40 hrs a week). This may be absurd, but if the "high-level thinking" that your position calls for requires you to be compensated $10M/yr ...

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