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AT&T Mimics Verizon, Pushes Upgrades to 24 Months

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Top message:  What consumers don't think about! by voyager1   Jun 10, 2013, 9:26 PM

Replying to:  Re: What consumers don't think about! by Downscripting   Jun 11, 2013, 7:17 AM

Re: What consumers don't think about!

by T Bone    Jun 11, 2013, 8:13 PM

I was actually in a really bad mood one day when I had a customer threaten to cancel, and instead of doing the usual back pedal that they expect, I just said 'well...okay I'll get you over to cancellations and they'll get that done for you today'....

Suddenly the customer's tone did a complete 180 Cool

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