AT&T Mimics Verizon, Pushes Upgrades to 24 Months
Replying to: What consumers don't think about! by voyager1
Re: What consumers don't think about!
But as far as buying phones and then selling them on EBay....well..after I bought it, it's my property, I can do what I want with it.
Yes, many people do abuse the system.....many people never actually pay for phones at all because whenever they are due for an upgrade they call customer care and pretend to be outraged about something and threaten to cancel, and then watch as customer care offers them all kinds of free stuff to stick around.....
I'm convinced that most people who call saying that they want to cancel actually have no intention of doing so.....they just like to make the threat of cancellation so that they can extort freebies from the company....
That being said.....I think it will still be possible to get early upgrades, customers are just going to have to be more clever about it.....
When I worked for at&t, we were visited by at&t corporate a couple times every year, and they always gave us 'Q&A' sessions.....the one thing that they made clear over and over again, is that almost everything is negotiable.....the only thing that can't be negotiated are the monthly service charges....because that's where 90% of the revenue comes from....everything else, upgrades, upgrade fees, late charges etc etc etc are up for grabs.....everything is flexible except for the cost of the monthly service..
- Re: What consumers don't think about! by Downscripting