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AT&T Mimics Verizon, Pushes Upgrades to 24 Months

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Top message:  Consumer Unfriendly by michael_herc   Jun 9, 2013, 6:22 PM

Replying to:  Re: Consumer Unfriendly by WhySoBluePandaBear   Jun 9, 2013, 10:37 PM

Re: Consumer Unfriendly

by Downscripting    Jun 10, 2013, 6:00 AM

WhySoBluePandaBear said:
"The only thing they said they weren't willing to budge on was the upgrade fee...but when I get my bill I'm calling about the fee, and I'll bet dollars to donuts that I can get it waived"

Why is it that you believe yourself to be above this fee - while everyone else has to pay it? You're loyal? I'm loyal to my gas station and electric company - I don't get anything for it. They provide me a service, and I pay for it.

I always hated people who thought they were above certain fees and treatment. It's that entire attitude of "Oh, other people pay it, but not me, I'm a special snowflake".

I agree. I work for ATT and I hate when people call in and cry until the upgrade fee waives. I just want to scream at the customer through the phone...

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