AT&T Customers Can Now Schedule Retail Appointments
Is this really necessary?
I haven't been in an AT&T store where I have had to wait more than a minute or two for a sales rep to come up and ask if they can help me. Only once did I have to wait more than five minutes, and that was because the store was being mobbed that day by college students flush with financial aid money and needing the latest iPhone.
I can't speak to how busy AT&T stores are in the major metropolitan areas like San Francisco and New York City, but the stores in New Orleans and south Louisiana are rarely busy at all.
As it stands, I just can't see a justification for this new system.
I can't speak to how busy AT&T stores are in the major metropolitan areas like San Francisco and New York City, but the stores in New Orleans and south Louisiana are rarely busy at all.
As it stands, I just can't see a justification for this new system.
...
maram500 said:
As it stands, I just can't see a justification for this new system.
It is actually helpful if you work in Care, as I do. So when customers call in and want to upgrade but have no idea what phone they want we can agree on a scheduled time for them to go to COR that way I can effectively set a commitment to call the customer back and see if they found a phone they would like. Before you say it, yes they could just upgrade while they are in the store but often times if a customer has had a bad experience in a store at one time or another they refuse to do anything else in a store location and will only do things over the phone, or because we can reduce the price of phones down next to nothing w...
(continues)
...
This forum is closed.
