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AT&T Customers Can Now Schedule Retail Appointments

Apr 23, 2013, 12:21 PM by Eric M. Zeman

AT&T today announced the availability of a new online tool that customers can use to schedule appointments ahead of traveling to AT&T retail stores. The appointments can be used to buy new devices, sign up for new lines of service, as well as to to get help with existing hardware, apps, or services. AT&T said the online reservation system takes only a few moments to complete, and AT&T representatives will see those customers right at their scheduled time. AT&T is pitching the reservation system as a way for customers to better manage their time when they need to make a trip to an AT&T store. The tool can also be used to book appointments at AT&T's Device Support Centers, which help customers troubleshoot devices and provide warranty services. The online reservation system is free to use.

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maram500

Apr 23, 2013, 4:47 PM

Is this really necessary?

I haven't been in an AT&T store where I have had to wait more than a minute or two for a sales rep to come up and ask if they can help me. Only once did I have to wait more than five minutes, and that was because the store was being mobbed that day by college students flush with financial aid money and needing the latest iPhone.

I can't speak to how busy AT&T stores are in the major metropolitan areas like San Francisco and New York City, but the stores in New Orleans and south Louisiana are rarely busy at all.

As it stands, I just can't see a justification for this new system.

Downscripting

maram500 said:
As it stands, I just can't see a justification for this new system.

It is actually helpful if you work in Care, as I do. So when customers call in and want to upgrade but have no idea what phone they ...
(continues)

Tofuchong

Apr 23, 2013, 3:25 PM

Good & Bad idea

Great for business customers, or individuals who know exactly what they want.

Bad for individual customers, especially customers who will be standing in a store, waiting in line for 10, 20 minutes, only to have somebody walk in and go right to the counter and speak to a rep. Let me tell you, if that happened I would be mighty pissed off.

And what happens when every single person who lives in the area hears about this? The store will be booked up, the reps will have no time for anybody else, and going to a store will become useless.

shutslar

I agree. I have went into the corporate stores to get a new sim card and had to wait 30 minutes or more. If someone came in and got immediate attention, I would not be a happy customer. I really don't want to make an appointment just for them to se...
(continues)

...

maram500

Wait a second--it's bad that you would go into a store, without an appointment, and have to wait for someone to be able to help you?

Forgive me, but are you the type of person who goes into a dentist's office without an appointment and gets annoyed...
(continues)

...

cellphonesaretools

Why are people making this out to be a negative thing? Sprint has had this service available for awhile, and it seems to work well for them. I think AT&T should receive credit for following Sprint's lead and now providing its customers with the abilit...
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