AT&T Customers Can Now Schedule Retail Appointments
Good & Bad idea
Great for business customers, or individuals who know exactly what they want.
Bad for individual customers, especially customers who will be standing in a store, waiting in line for 10, 20 minutes, only to have somebody walk in and go right to the counter and speak to a rep. Let me tell you, if that happened I would be mighty pissed off.
And what happens when every single person who lives in the area hears about this? The store will be booked up, the reps will have no time for anybody else, and going to a store will become useless.
Bad for individual customers, especially customers who will be standing in a store, waiting in line for 10, 20 minutes, only to have somebody walk in and go right to the counter and speak to a rep. Let me tell you, if that happened I would be mighty pissed off.
And what happens when every single person who lives in the area hears about this? The store will be booked up, the reps will have no time for anybody else, and going to a store will become useless.
...
I agree. I have went into the corporate stores to get a new sim card and had to wait 30 minutes or more. If someone came in and got immediate attention, I would not be a happy customer. I really don't want to make an appointment just for them to sell me something. If they can't staff their store with the appropriate number of people to take care of their customers, I guess I'll go to a store that does.
...
Yeah there are just way too many places you can go now to get help this will eventually be bad for corporate locations when you can go to retailers or best buy hell even wal mart to get phones now a days. Granted still wouldnt recommend going to wal mart went there once and when i asked the guy about the phones he said he had no idea about any of the phones he was just filling in and normally worked in automotive.
...
Wait a second--it's bad that you would go into a store, without an appointment, and have to wait for someone to be able to help you?
Forgive me, but are you the type of person who goes into a dentist's office without an appointment and gets annoyed because there are people who have scheduled appointments so that they can be seen quickly and promptly because they have things to do, like work?
I question the necessity of an appointment system (you can read my comment), but getting made because some people made an appointment and you didn't is...bizarre.
Forgive me, but are you the type of person who goes into a dentist's office without an appointment and gets annoyed because there are people who have scheduled appointments so that they can be seen quickly and promptly because they have things to do, like work?
I question the necessity of an appointment system (you can read my comment), but getting made because some people made an appointment and you didn't is...bizarre.
...
where is the Like button?
it' like the dmv, you can make appointment or wait in lines like everyone else.
it' like the dmv, you can make appointment or wait in lines like everyone else.
...
Would you go to any other retail outlet (Target, JCPenney, Lowes, Home Depot, etc.) if you had to make an appointment to get a little attention from the sales staff? If a store is that busy, they actually need better managers to schedule the appropriate number of people at the appropriate times. While it makes sense from a managers pov to use this to estimate how many people they will have at any given time, it is not how I like to do my shopping. If I am going to a professional (dr. dentist, etc.) I can see making appointments to schedule the limited resources. But in a retail business, sales clerks are easily hired and trained. If your that busy, staff appropriately.
...
EXACTLY.
And also, if they are THAT busy, then making an appointment (if available) will only make the store that much bussier, and there will be even less employees to help the other guests.
Great idea for business customers, not for individual. When you are paying thousands and thousands every year to a wireless carrier, you shouldn't even have to make an appointment to get prompt service at a store, that is simply bad business.
And also, if they are THAT busy, then making an appointment (if available) will only make the store that much bussier, and there will be even less employees to help the other guests.
Great idea for business customers, not for individual. When you are paying thousands and thousands every year to a wireless carrier, you shouldn't even have to make an appointment to get prompt service at a store, that is simply bad business.
...
"Would you go to any other retail outlet (Target, JCPenney, Lowes, Home Depot, etc.) if you had to make an appointment to get a little attention from the sales staff?"
is "everybody" going to Target, JCPenny, Lowes, Home Depot, etc asks the sales person questions about products , account information, or change services?
each person takes ATLEAST 10 minutes at Att store, activating phones, answer customers questions, show the customers how to do stuffs on their phones, etc.
how many "10 minutes" in 1 hour? the answer is 6.
is "everybody" going to Target, JCPenny, Lowes, Home Depot, etc asks the sales person questions about products , account information, or change services?
each person takes ATLEAST 10 minutes at Att store, activating phones, answer customers questions, show the customers how to do stuffs on their phones, etc.
how many "10 minutes" in 1 hour? the answer is 6.
...
You are wrong. The sales staff at a corporate stores are experts, especially when you compare them to customers.
...
Why are people making this out to be a negative thing? Sprint has had this service available for awhile, and it seems to work well for them. I think AT&T should receive credit for following Sprint's lead and now providing its customers with the ability to schedule an appointment.
If you stop to think about it, the more people who schedule an appointment beforehand, the better a given store can predict its staffing requirements and staff accordingly (including small but important details like who takes breaks & lunch, and when). Of course they need to staff appropriately to handle walk-in traffic in a timely manner, in addition to staffing for pre-schedule appointments.
I have visited my local Sprint store both as a walk-in and with a p...
(continues)
If you stop to think about it, the more people who schedule an appointment beforehand, the better a given store can predict its staffing requirements and staff accordingly (including small but important details like who takes breaks & lunch, and when). Of course they need to staff appropriately to handle walk-in traffic in a timely manner, in addition to staffing for pre-schedule appointments.
I have visited my local Sprint store both as a walk-in and with a p...
(continues)
...
This forum is closed.
