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FCC Says U.S. Carriers Complied with 'Bill Shock' Rules

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Really????? It's called

Ken6271

Apr 18, 2013, 6:32 PM
Taking responsibility for your own wireless account and using the available self service options that that carrier provides. What kind of world are we living in? Bill shock...what a joke!!! The Senate will pass this but not new gun laws...wow!
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mycool

Apr 18, 2013, 9:59 PM
Ken6271 said:
Taking responsibility for your own wireless account and using the available self service options that that carrier provides. What kind of world are we living in? Bill shock...what a joke!!! The Senate will pass this but not new gun laws...wow!


It's actually more efficient for the carriers to use push service alerts to customers than for customers to continuously poll for current usages. This is a win for the consumer and a win for the carrier (less network strain, less complaints, etc).
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Globhead

Apr 19, 2013, 1:39 AM
Ken clearly meant that we should be holding our phones in one hand, a calculator in the other, and adding up our best estimates of how many kilobytes are used for each web page, SMS, and email passing through our phones.
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Downscripting

Apr 19, 2013, 7:38 AM
Ken clearly meant that we should be holding our phones in one hand, a calculator in the other, and adding up our best estimates of how many kilobytes are used for each web page, SMS, and email passing through our phones.

Laughing Laughing Laughing
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Ken6271

Apr 19, 2013, 11:02 AM
Its not rocket science to monitor your usage. FYI..sms does not use kilibytes... Rolling Eyes ...its just the carriers babysitting the customers is crazy to me...I don't know...its simple..choose your services and plans that fit your needs and that is it.. its not complicated. Those who depend on push alerts just don't take responsibility for their service. Its not the carriers responsibility to monitor the usage...You can monitor usage using * services, online, apps..just saying..and really the plans offered today are just much better in terms its hard to go over your usage.
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LibtardExposer

Apr 19, 2013, 11:55 AM
It's not the carriers babysitting it's more like the carriers are greedy as ever limiting something that used to be unlimited so in fact they should be warning people about this I mean really was it that hard to program a software loop that warns people? Alerts can be useful in so many ways in my situation where Verizon changed my data plan and I got a text alert saying my data usag5e was at 50% which promoted me to find out what in the heck is going on. I mean why not have a system to safe guard your business because in some way shape or form you will get sued for unfair business practices this day and time. I mean aren't you the leftist that wants gun control and regulation? Pick your argument and stick to it!! I am just pointing out this ...
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KOL4420

Apr 19, 2013, 1:41 PM
As much as I agree with this. Its a bit difficult at times to be able to track usage on a phone not necessarily SMS or data but more specifically when Roaming and what specific features dont work while Roaming for example that can lead to a really expensive bill. Which is why the whole "Bill Shock" issue was brought up.


When Tmobile made their No Contract presentation they listed the top "Bill Shock" occurrences however they failed to list their own. All carriers do this and most customers are unaware of why or how it works.


Its nice to know that someones got your back per say.
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LibtardExposer

Apr 19, 2013, 10:01 AM
Ken wow are you completely lost? Comparing this to gun legislation? Where the in the bill of rights or constitution does it say a carrier and the fcc can't help people from getting screwed by greedy jerks?? I mean comparing gun legislation to a bill shock give me a break. If it is law of the land and it says these rights shall not be infringed upon stop crying about it ! If you don't like it move to a country where guns are already illegal and see the violence like you never could have thought about before, or just move to a state where guns are restricted the most and they will have the higher crime rate by guns. Also someone correct me if I am wrong but the FCC made that rule not the senate (not saying the lobbying didn't have anything to ...
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Globhead

Apr 19, 2013, 11:43 AM
I wish Ken's ISP would alert him every time he runs out of arguments.
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LibtardExposer

Apr 19, 2013, 11:45 AM
LOL
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Tofuchong

Apr 19, 2013, 12:47 PM
100% agreed

You are agreeing to the service, it is your own responsibility to know, and track your usage. You don't need a calculator, every single carrier has star and pound codes you can dial directly into the device to retrieve anything you need to know about minutes, text, and data, including the deivce tracking data usage as well. Plus, you have an online account you can log into at night before you sleep to check your own usage as well.

Saying that it's hard to track your own usage or know you have an upcoming high bill is Baloney, pure and simple. It's laziness, and it's the fact that these people feel entitled, and don't want to take responsibility for what they do, pure and simple.
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KOL4420

Apr 19, 2013, 1:44 PM
True. However there is that instance where one is unaware or just not familiar or savvy enough to understand that a Android phone will pull in data while you are traveling in Canada and well thats why you have a $4000 bill for that month.

With those notifications it isnt going to allow it to even come close to that.
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Tofuchong

Apr 19, 2013, 1:52 PM
That is true - However, I would be so bold as to say it is also the customer's responsibility to learn what their phone is and is not capable of. It's a mini computer that is capable of placing calls. If you aren't prepared to use it as one, or prepared for what it can do, then honestly, you should not have a smartphone.

Ignorance of technology is not an excuse in the year 2013
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KOL4420

Apr 19, 2013, 2:02 PM
Agreed. I like what Sprint is doing at their retail stores with their "READY NOW" service.


They are doing a great job educating their customers and letting them know how their devices work. Would love to see that kind of initiative with all carriers not just making all their services plans "unlimited"
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LibtardExposer

Apr 19, 2013, 2:31 PM
But carriers are not offering their customers the options that they once offered. Say I want unlimited services they will not offer it when the once did in the past when data actually cost them more money. I mean they used the excuse the average consumer doesn't use blah blah so they took the unlimited data away and charged more for less lol sure sounds like they were looking out for the customer. I live in a town that can't get cable internet or dsl just Hughes net or dish internet which is a joke for the price. So when verizon sold me on my data they sold me on it and now they don't wish to follow through on their end of the deal which goes to show you what they really are.
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Tofuchong

Apr 19, 2013, 2:46 PM
I totally agree with you, Libtard, however - it is just so, so, so easy for you to check your usage, this shouldn't have been something the FCC had to do.

I know why they did it, but it's sad that they did have to.

I work customer care, and believe me, the callers just simply do not want to take responsibility for their usage, and feel oh, ill call customer care and get it waived.
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Not if I take your call. Let me tell you, no rep anywhere has to credit any charges unless it is a 100% and very clear carrier error.
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marufio

Apr 20, 2013, 9:36 AM
This all started from kids buying hundreds of dollars in in app purchases and customers using an insane amount of data while in a foreign land. For these two reasons all carriers must have stop gaps from allowing this to happen so easily and giving customers the tools to not let this happen.
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Tofuchong

Apr 23, 2013, 12:04 PM
They do, the first offering is the contract, or terms of use, which say you, the user, are 100% responsible for any and all usage on your device, so it is up to you, the user, to be diligent about your usage and monitor it.

Of course all carriers offer blockers and features that deactivate roaming, but if you never call the carrier in the first place, there is no way to even know the customer could be doing any of this.

As I see it, it is on the customer 100% in all cases.
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CellStudent

Apr 21, 2013, 8:58 PM
This is why I love having service with Ting Wireless.

ONE TIME I went into my account and set it up to shut down data service when a certain threshold is met. When that happens, I have to log into their website and click an override button to reactivate.

It's awesome. I'll never have bill shock again. Smile
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