FCC Says U.S. Carriers Complied with 'Bill Shock' Rules
Really????? It's called
Taking responsibility for your own wireless account and using the available self service options that that carrier provides. What kind of world are we living in? Bill shock...what a joke!!! The Senate will pass this but not new gun laws...wow!
It's actually more efficient for the carriers to use push service alerts to customers than for customers to continuously poll for current usages. This is a win for the consumer and a win for the carrier (less network strain, less complaints, etc).
When Tmobile made their No Contract presentation they listed the top "Bill Shock" occurrences however they failed to list their own. All carriers do this and most customers are unaware of why or how it works.
Its nice to know that someones got your back per say.
You are agreeing to the service, it is your own responsibility to know, and track your usage. You don't need a calculator, every single carrier has star and pound codes you can dial directly into the device to retrieve anything you need to know about minutes, text, and data, including the deivce tracking data usage as well. Plus, you have an online account you can log into at night before you sleep to check your own usage as well.
Saying that it's hard to track your own usage or know you have an upcoming high bill is Baloney, pure and simple. It's laziness, and it's the fact that these people feel entitled, and don't want to take responsibility for what they do, pure and simple.
With those notifications it isnt going to allow it to even come close to that.
Ignorance of technology is not an excuse in the year 2013
They are doing a great job educating their customers and letting them know how their devices work. Would love to see that kind of initiative with all carriers not just making all their services plans "unlimited"
I know why they did it, but it's sad that they did have to.
I work customer care, and believe me, the callers just simply do not want to take responsibility for their usage, and feel oh, ill call customer care and get it waived.
Not if I take your call. Let me tell you, no rep anywhere has to credit any charges unless it is a 100% and very clear carrier error.
Of course all carriers offer blockers and features that deactivate roaming, but if you never call the carrier in the first place, there is no way to even know the customer could be doing any of this.
As I see it, it is on the customer 100% in all cases.
ONE TIME I went into my account and set it up to shut down data service when a certain threshold is met. When that happens, I have to log into their website and click an override button to reactivate.
It's awesome. I'll never have bill shock again.
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