FCC Says U.S. Carriers Complied with 'Bill Shock' Rules
The Federal Communications Commission today boasted that its attempts to prevent "bill shock" have proven mostly successful. According to the FCC, the bulk of American wireless customers are protected from bill shock because most U.S. wireless network operators met the April 17 deadline to provide free, automatic alerts to customers who approach or exceed their wireless plan limits. Before the program was put into motion 18 months ago, some consumers complained about receiving large bills with no warning from their carrier that they had exceeded plan limits. "This milestone is a clear win for consumers," said Chairman Julius Genachowski. "These text alerts will allow consumers to enjoy the benefits of mobile without unexpected hits to their wallets."
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