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T-Mobile Trims Headcount

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The outsider coming in effect.


Mar 28, 2013, 9:41 PM
Legere stated he was the outsider coming in to shake things up with Wireless.

This clearly shows as removing your front line who has given you top spot in customer satisfaction many times in years past and more than likely replacing them with overseas vendors (this is what happened in the past) is not a good move.

Customer service comes in a very close second to network quality. This is what makes a carrier successful and T-Mobile is slowly bleeding its workforce and that is going to hurt its customers in the long run.


Mar 29, 2013, 1:00 AM
Carly was one of the employees let go too Laughing Laughing

this company keeps on trimming payroll - customer service, national retail, corporate stores disappearing in exchange for TPRs, more and more part-time employees inside corporate stores. i guess they have to make it up somewhere with money shelled out to iphone, LTE, and cheaper plans

Mar 29, 2013, 9:04 AM
I guess there'll be more layoffs when & if these greedy slug shareholders would approve the merger ALREADY!!! I swear, I care stock holders, their such greedy people. And they have too much power, let the damn CEOs make decisions about a company, a stockholder doesn't like the decision, they can sell their stock!

Mar 29, 2013, 9:50 AM
Amen. Couldn't have said it better.

Mar 29, 2013, 9:00 AM
When it comes to wireless, I care more about the network than I do about my experience dialing 611.

Mar 29, 2013, 12:06 PM
That's also why tmibiles new plans have virtually no overages. Besides calling in to complain about coverage I'm sure bitching about going over minutes is the most common. This saves the company credits and the eventual need for more customer service agents.

I smell another layoff in a few months. Oh wait I lied, since tmobile already outsources a lot of their agents.

Mar 31, 2013, 9:47 AM
and we're in the US. Not exactly sure as to what they'll be offering for the chat support though.

Apr 11, 2013, 9:56 AM
Wasnt this supposed to be TOP SECRET? Eh?

Mar 29, 2013, 2:04 PM
With all of the internal company spiel about how we have to "make sacrifices" and "do more with less," I can't help but wonder how much John Legere is getting paid to gut the company.

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