T-Mobile Trims Headcount
The outsider coming in effect.
This clearly shows as removing your front line who has given you top spot in customer satisfaction many times in years past and more than likely replacing them with overseas vendors (this is what happened in the past) is not a good move.
Customer service comes in a very close second to network quality. This is what makes a carrier successful and T-Mobile is slowly bleeding its workforce and that is going to hurt its customers in the long run.
this company keeps on trimming payroll - customer service, national retail, corporate stores disappearing in exchange for TPRs, more and more part-time employees inside corporate stores. i guess they have to make it up somewhere with money shelled out to iphone, LTE, and cheaper plans
I smell another layoff in a few months. Oh wait I lied, since tmobile already outsources a lot of their agents.
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