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T-Mobile Trims Headcount

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The_Real_Deal

Mar 28, 2013, 9:41 PM

The outsider coming in effect.

Legere stated he was the outsider coming in to shake things up with Wireless.

This clearly shows as removing your front line who has given you top spot in customer satisfaction many times in years past and more than likely replacing them with overseas vendors (this is what happened in the past) is not a good move.

Customer service comes in a very close second to network quality. This is what makes a carrier successful and T-Mobile is slowly bleeding its workforce and that is going to hurt its customers in the long run.

Yikes!
Carly was one of the employees let go too Laughing Laughing

this company keeps on trimming payroll - customer service, national retail, corporate stores disappearing in exchange for TPRs, more and more part-time employees inside corporate stores. i gue...
(continues)
...
When it comes to wireless, I care more about the network than I do about my experience dialing 611.
...
With all of the internal company spiel about how we have to "make sacrifices" and "do more with less," I can't help but wonder how much John Legere is getting paid to gut the company.
 
 
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