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iOS 6.1, Available Today, Adds Features to Siri

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Top message:  Does it fix/address the wifi "grey out" issue? by stoopid   Jan 28, 2013, 4:10 PM

Replying to:  Re: Wow are you sure you don't work for Best Buy by Haggard   Jan 30, 2013, 1:18 PM

Re: Wow are you sure you don't work for Best Buy

by Zpike    Jan 30, 2013, 4:54 PM

>>Erm, you are referring to a Retail store service that installs their own programs to "fix" issues,

And if I referred to you as a certain grey cousin of the horse, you might think I was referring to its tendency to "he-haw" and poop wherever it pleases. But naturally, you would be wrong just as you are here. Your inability to understand analogies and metaphors really isn't my problem, and I won't bother explaining this one to you. But it will suffice to point out to you that my original analogy was in reference to products sold by Best Buy and covered under their service plan. Guess you missed that.

>>I provided a copy and paste straight from Apples Support page referencing a way to fix the issue.

Yes, and without bothering to research the issue before hand. That's exactly the kind of stuff they do at Best Buy. But it is obvious that there is a flaw in the OS that Apple isn't owning up to, and which may even be damaging users' hardware. And if the OS is indeed flawed, as evidence suggests, the first set of steps you included won't fix the issue. If they would, then why are there threads like this one, https://discussions.apple.com/thread/4478539? start=0&tstart=0 ? All it will do is weed out the idiot iPhone users who don't know how to use their device. But it won't fix the problem for anyone actually having the issue. The last step, restoring your device, is the opposite of your supposed troubleshooting from earlier. That's the step that says, "I don't care to actually find out what went wrong in my software. Instead I'll just have the user reset everything to their inconvenience."

>>No programs to install to fix the issue, just simple steps that can take 2-3 minutes to troubleshoot.

Yes, and that won't fix the issue. Bravo.

>>I suppose I could pull a percentage out of my butt and try and act all like I know everything about everything too.

The word "gander" implies that a wild guess is being made. So not only do you not get analogies, you also have difficulty understanding the meaning of a sentence based on the context clues within it. But go ahead and find something showing that people aren't commonly having problems after trying your steps. I can Google too, and I've seen a plenty of threads that say otherwise.

>> I wouldn't know, I didn't have the issue, just found the link by a Google Search so I can't say it would require a restore.

Yea, I know. We already addressed your Best Buy-like
behavior above.

>>That's why you process a back up when you connect to iTunes if you need to do so. Something could have happened during the update process and caused the issue, IDK, that's why they provided options before the final option of restoring, which would resolve the issue if the issue persisted.

But for some users this doesn't resolve the issue, does it? But you didn't bother to understand if this user, who was obviously awaiting a fix in another OS release because whatever previous efforts had not resolved the issue to this point, was one of those people.

>>Maybe I do. Why you are so butthurt over an issue that isn't even yours?

Having trouble understanding sarcasm as well? I don't have to be "butthurt" to think you're acting like a jerk. And since when are you the authority on not butting in on " an issue that isn't even yours? "

>>So I suppose the steps on every manufacturers website that has the same set of steps are all wrong in trying to resolve these issues, huh?

What???! Are we now going to pretend that we aren't talking about an Apple ecosystem that parrots everything Apple says. Of course all the sites list the "official" steps that are on Apple's support site. It wouldn't be the first time that a bunch of Apple sites were wrong because Apple was wrong in the first place. This is one of the worst appeals to the masses that I've seen on the internet in a while.

>>Antenna gate ring a bell? blah blah about something else that wasn't part of the topic.

Ummmm... maybe you never understood the topic in the first place? The topic was the fact that you we're being a jerk by offering some guy a set of troubleshooting steps that would ultimately lead him tor restore his device, while he was obviously waiting for Apple to provide an alternate solution in a software update; and that this behavior was akin to the kind of crummy service provided at Best Buy. And since you unequivocally hold up the official steps on Apple's support site as the only and final solution to the problem, then that begs the question of whether Apple has a good track record of providing the right steps. So yea, antenna gate is relative to the topic.

>>I see where this is going

Considering that you have missed practically everything to this point, you'll have to forgive me if I'm skeptical.

>>and you are avoiding the original topic. How shocking.

But wait, I'm not. You just weren't able to follow it. How shocking.

>> Apple offers phone support, as well as in store support. WTF else do you want them to offer?

How about real solutions to problems with their products. And what good is the phone and in store support if it doesn't provide the right answer, or it provides a solution that inconveniences the end user because Apple isn't willing to provide a better one? And if the quality of Apple's support isn't on topic, as you have suggested twice already, why are you rattling on about it here?

>> Geeksquad service where they drive out to you as well?

Actually, the first company (that I know of) with that service model was Dell. You will find that it was one of the key aspects that gave them the best name in customer service and propelled them to the top of the PC industry. So, If Apple is really the premium product company they claim to be, a service like that couldn't hurt their image any. But do I "expect" it of them? No.

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