Sprint Charging $10 Fee to Nextel Subs Who Don't Upgrade
Replying to: Hesse Making Lemonade Out of iDen Lemons by MadFatMan
Re: Hesse Making Lemons Out of Nextel Gold
Kudos Mr Hesse for being the driver of these successful changes!
You forgot to mention that Sprint LOST 16 MILLION CUSTOMERS, most of them AFTER Hesse took over.
Some improvements in customer service have happened, but when you consider that Sprint was always in the cellar and dead-last in customer satisfaction, Hesse had no place to go but up. Further, when you consider that before Sprint took over Nextel was always first in customer satisfaction or tied with VZ for first, neither Sprint nor Hesse should recieve unabashed kudos from you or anyone else, you should also be asking how & why they let Nextel go from always being number one in customer satisfaction to driving 16 million valuable, loyal customers into the arms of VZ and ATT.
You also forgot to mention that ARPU for Nextel was quarter after quarter, year after year, the highest in the US, and after Sprint took over, ARPU dropped like a rock. Should a CEO receive kudos for that performance?
Really, you have it backwards. Nextel was always number one in every single wireless industry performance metric. Nextel had a massive amount of spectrum. Nextel had the lucrative commercial & government sectors all wrapped up. Then Sprint took over Nextel and immediately customers began to leave in droves, ARPU dropped, customer satisfaction plummeted. Forsee, then Hesse, took the sweetest, highest-performing, most-respected, fastest-growing wireless company in the US (that would be Nextel) and promptly and unrelentingly turned it into one of the worst aquisitions in US corporate history, and one of the greatest losses of shareholder value in US history.
Kudos, indeed. You need to (a) brush up on the facts, and (b) spend some time with a good dictionary to learn the meaning fo the word "kudos".
- Hesse inherited Forsees Mess.. by MadFatMan
- Re: Hesse Making Lemons Out of Nextel Gold by Jarahawk