Sprint Fires Up LTE Near Chicago and Other Markets
Your employees from all lines of business were told to pacify customers with a knowingly moving target date for estimated time of relief or resolution.
Your network tools that did not accurately identify the customers real life in field experience were taken as gospel chapter and verse by agents and cannot be disputed by the customer. If the customer protest the network tool's results the customer is told it is an equipment issue and they need to take their device to the store to get them off the phone and waste the customers time when the rep knows fully well that the issue is a network issue that won't truly be resolved any time soon.
Customers are held to their contracts even of an acceptable level of service has not been met.
Customers with a higher "market" value or are closer to being out of contract might be thrown a bone to pacify them.
It's truly disgusting just how long this Network Vision has take. It's way behind schedule and way over budget. It's amazing that Sprint has not alienated more of its subscriber base than waht it had to this point.
Not to mention the DCS that is replacing iDen's UFMI service is completely sub standard and not only individual consumer accounts that were iDen but large business accounts that were Legacy iden accounts are churning over to Sprint's competition.
I want Sprint to survive, but they MUST. have a better market angle then Low Price and Unlimited data as with ANYTHING going for the low bid is not always a good idea and I think their subscribers are starting to pick up on that.
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